Field IT Technician

Zohorecruit; Hempstalls; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days holiday

Gym membership contribution

Cycle to Work Scheme

Employee Assistance Programme

Wellness Scheme

Job summary

Foodhub is seeking a field-based IT support technician to diagnose and resolve technical issues at customer sites across the UK. You will install and maintain EPOS hardware, printers and peripherals, and provide on-site training to customers on the Foodhub hardware and software.

The role requires 2+ years in field IT support, strong troubleshooting skills across hardware and software, and a willingness to travel extensively. A full UK driving licence is essential.

Qualifications

• Experience in field-based IT support, including on-site diagnostics and repairs.
• Proven ability to troubleshoot hardware, software, networking, and POS/EPOS integrations.
• Strong customer service skills and clear communication for diverse clients.

Responsibilities

• Travel to customer sites to diagnose and resolve technical issues.
• Respond to escalations from Contact Centre and internal teams.
• Install, configure, replace and maintain EPOS hardware, printers and peripherals.
• Troubleshoot hardware, software and connectivity with remote support as needed.
• Provide on-site training on Foodhub hardware and software.
• Record service activities and report recurring issues.

Skills

Field-based IT support

POS/EPOS systems

Troubleshooting

Customer service

Independent work

Time management

Driving license

Job description

Stoke-on-Trent, United Kingdom | Posted on 22/09/2026

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

• Travel to customer sites to diagnose and resolve technical issues
• Respond to technical escalations from the Contact Centre and other internal departments
• Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
• Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
• Restore customer systems quickly to minimise operational downtime
• Deliver on-site training to customers on the effective use of Foodhub's hardware and software
• Conduct proactive maintenance visits and equipment health checks for VIP customers
• Record service activities accurately and report recurring issues, trends, and improvement opportunities
• Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
• Provide out-of-hours support for VIP customers on a rota basis when required

Requirements

Essential skills & experience

• Minimum 2 years' experience in a field-based IT support role
• Minimum 1 year working with POS/EPOS systems
• Solid troubleshooting across hardware, software, networking, and connectivity
• Strong customer service and communication skills
• Confident working independently in a field-based environment
• Good organisational and time-management skills
• Willingness to travel extensively across the region
• Full UK driving licence with access to a vehicle

Benefits

• 33 days holiday (inclusive of Bank Holidays);
• 5 flexible Bank Holidays (work them and take the leave elsewhere)
• Holiday exchange (buy up to 5 days)
• Employee Assistance Programme
• Wellness Scheme
• Discounted cancer screening
• Discount Hub; Cycle to Work Scheme
• Gym membership contribution up to £30/month
• Will Writing Service
• Mobile/Tech Salary Sacrifice Scheme
• Heavily discounted Bupa Select Complete (Medical History Disregarded) for you and immediate family