Field IT Technician

Foodhub; Hempstalls; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

33 days holiday incl BH

Car & fuel allowance

Cycle to Work Scheme

Wellness Scheme

Employee Assistance Programme

discounted health screening

Job summary

Foodhub is seeking an experienced Field IT Support Engineer to diagnose and resolve issues at customer sites across the UK. You will install and maintain EPOS hardware, troubleshoot across hardware/software, and deliver on-site training to ensure optimal operation of Foodhub systems.

The role requires 2+ years in field IT support, experience with POS/EPOS, and the ability to travel extensively. A driving licence and excellent communication skills are essential.

Qualifications

• Minimum 2 years' experience in a field-based IT support role.
• Minimum 1 year working with POS/EPOS systems.
• Solid troubleshooting across hardware, software, networking, and connectivity.
• Strong customer service and communication skills.
• Confident working independently in a field-based environment.
• Good organisational and time-management skills.
• Willingness to travel extensively across the region.

Responsibilities

• Travel to customer sites to diagnose and resolve technical issues
• Respond to escalations from the Contact Centre and internal teams
• Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
• Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
• Restore customer systems quickly to minimise operational downtime
• Deliver on-site training to customers on the effective use of Foodhub's hardware and software
• Conduct proactive maintenance visits and equipment health checks for VIP customers
• Record service activities accurately and report recurring issues, trends, and improvement opportunities
• Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
• Provide out-of-hours support for VIP customers on a rota basis when required

Skills

Field IT support

POS/EPOS systems

Troubleshooting

Customer service

Driving licence

Tools

EPOS hardware

Job description

About Us

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

About Us

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams. From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Key responsibilities

• Travel to customer sites to diagnose and resolve technical issues
• Respond to technical escalations from the Contact Centre and other internal departments
• Install, configure, replace, and maintain EPOS hardware, printers, payment devices, tablets, and other peripherals
• Troubleshoot software, hardware, networking, and connectivity issues, with support from remote technical teams where required
• Restore customer systems quickly to minimise operational downtime
• Deliver on-site training to customers on the effective use of Foodhub's hardware and software
• Conduct proactive maintenance visits and equipment health checks for VIP customers
• Record service activities accurately and report recurring issues, trends, and improvement opportunities
• Collaborate with the Technical Support, Product, and Field Operations teams to ensure timely resolution
• Provide out-of-hours support for VIP customers on a rota basis when required

Requirements

• Minimum 2 years' experience in a field-based IT support role
• Minimum 1 year working with POS/EPOS systems
• Solid troubleshooting across hardware, software, networking, and connectivity
• Strong customer service and communication skills
• Confident working independently in a field-based environment
• Good organisational and time-management skills
• Willingness to travel extensively across the region

Full UK driving licence with access to a vehicle

Benefits

• 33 days holiday (inclusive of Bank Holidays);
• 5 flexible Bank Holidays (work them and take the leave elsewhere)
• car & fuel allowance
• Holiday exchange (buy up to 5 days)
• Employee Assistance Programme
• Wellness Scheme
• Discounted cancer screening
• Discount Hub; Cycle to Work Scheme
• Gym membership contribution up to £30/month
• Will Writing Service
• Mobile/Tech Salary Sacrifice Scheme
• Heavily discounted Bupa Select Complete (Medical History Disregarded) for you and immediate family
• Death in Service cover at 4x salary.