Field Service Engineer – On‑Site IT & EPoS Specialist

nGeneration; Bristol (VA); On-site; USD 34,588 - 42,275; Full time

Benefits offered by this job

Company van

Fuel card

19.6 days annual leave

Training opportunities

Company events and team parties

Employee of the quarter recognition

Job summary

A leading service provider in Virginia seeks a Field Service Engineer to visit client sites and troubleshoot IT issues. The role requires a clean UK Manual Driver's License, strong troubleshooting skills, and the ability to work independently. Experience with EPoS systems is preferred but not necessary as training is offered. Benefits include a company van, fuel card, 19.6 days of annual leave, and opportunities for training and career growth, ensuring a balanced work-life environment.

Qualifications

• 1 year of IT support experience preferred.
• Experience in installing EPoS equipment is a plus.
• Previous experience as a Telecoms/Broadband Engineer is advantageous.

Responsibilities

• Conduct daily visits to client locations for maintenance of equipment.
• Troubleshoot and resolve hardware/software issues on-site.
• Document troubleshooting steps and obtain client sign-off.

Skills

Technical mindset

Logical troubleshooting

Excellent communication skills

Job description

A leading service provider in Virginia seeks a Field Service Engineer to visit client sites and troubleshoot IT issues. The role requires a clean UK Manual Driver's License, strong troubleshooting skills, and the ability to work independently. Experience with EPoS systems is preferred but not necessary as training is offered. Benefits include a company van, fuel card, 19.6 days of annual leave, and opportunities for training and career growth, ensuring a balanced work-life environment.