2nd Line IT Support Technician

Solutions Engineering Recruitment; Greater London; On-site; GBP 36,000 - 44,000; Full time

Job summary

Solutions Engineering Recruitment is seeking a experienced 2nd Line IT Support Technician to join a technical support team serving Greenwich area schools. You will provide hands-on support across Windows, Microsoft 365, Azure and network infrastructure, resolving escalated issues and keeping client environments fully operational.

Requirements include 3–5 years of MSP experience, solid 2nd line troubleshooting, and strong communication skills.

Qualifications

• 3–5 years' IT support experience, ideally MSP.
• Strong 2nd line troubleshooting & escalation.
• Excellent knowledge of Windows Client & MS Server.
• Strong experience with Microsoft 365 & Azure.
• Good understanding of wired and wireless networking.
• Experience troubleshooting hardware, software & network infra.
• Strong problem-solving & analytical skills.
• Excellent communication & customer-facing abilities.
• Good organisation & time-management skills.
• The ability to work independently & manage multiple priorities.

Responsibilities

• Provide 2nd line support across multiple client sites.
• Escalate complex hardware, software & networking issues.
• Troubleshoot Windows, Microsoft 365, Azure & Server environments.
• Diagnose LAN, Wi-Fi & network connectivity problems.
• Install & maintain servers, workstations, networking equipment.
• Carry out hardware upgrades & maintenance.
• Configure & deploy IT equipment & network infrastructure.
• Monitor system performance & pre-empt issues.
• Maintain records via the help desk system.
• Travel between school/client sites as required.
• Occasional out-of-hours support when needed.

Skills

2nd line support

Windows Server

Microsoft 365

Azure

Networking

Troubleshooting

Customer-facing

Time management

Independent working

Hands-on

Job description

2nd Line IT Support Technician

Location: Greenwich – Multiple School Sites
Salary: Up to £40,000 depending on experience
Hours: Monday–Friday, 8:00am–4:30pm

The Role

We’re looking for an experienced 2nd Line IT Support Technician to join a technical support team, providing hands-on technical support across multiple education sites in and around Greenwich.

This is a great opportunity for an experienced MSP Engineer / 2nd Line Support Engineer looking to take ownership of more complex technical issues, work directly with clients and get involved with both Microsoft and network infrastructure.

You’ll be responsible for resolving escalated support issues, maintaining client environments and ensuring systems, networks and hardware remain fully operational.

Key Responsibilities

• Provide 2nd Line technical support across multiple client sites.
• Act as an escalation point for more complex hardware, software and networking issues.
• Troubleshoot and resolve issues across Windows, Microsoft 365, Azure and Microsoft Server environments.
• Diagnose and resolve LAN, Wi-Fi and network connectivity issues.
• Install, configure and maintain servers, workstations, networking equipment and peripherals.
• Carry out hardware upgrades, preventative maintenance and technical repairs.
• Configure and deploy new IT equipment and network infrastructure.
• Troubleshoot and maintain printers and other client hardware.
• Install and repair network cabling, including replacing cable ends where required.
• Monitor system performance and proactively identify potential issues.
• Maintain accurate records through the help desk and ticketing system.
• Liaise with third‑party suppliers and contractors where required.
• Communicate technical issues and planned maintenance to clients and users.
• Travel between multiple school/client sites as required.
• Provide occasional emergency out‑of‑hours support where the dedicated team is unable to respond.

About You

We’re looking for someone with solid 2nd Line support experience, ideally gained within an MSP / managed services environment.

You should have:

• 3–5 years' IT support experience, ideally within an MSP.
• Strong 2nd Line troubleshooting and escalation experience.
• Excellent knowledge of Windows Client and Microsoft Server environments.
• Strong experience with Microsoft 365 and Azure.
• Good understanding of wired and wireless networking.
• Experience troubleshooting hardware, software and network infrastructure.
• Strong problem-solving and analytical skills.
• Excellent communication and customer-facing abilities.
• Good organisation and time-management skills.
• The ability to work independently and manage multiple priorities.
• A hands‑on and proactive approach to technical support.

Requirements

• Full, clean UK driving licence.
• Ability to obtain an Enhanced DBS Check.
• Microsoft certifications would be advantageous.
• Previous MSP experience is highly desirable.