Field IT Support Technician

Devonshire Hayes; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a proactive Field IT Support Technician to join their team. This hands-on role requires a blend of technical ability and communication skills, as you will provide on-site IT support across Yorkshire. You will be responsible for troubleshooting hardware and software issues, managing installations, and ensuring systems are operational and secure for end-users. If you have a passion for technology and enjoy solving problems while working independently, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven experience in IT Support or similar technical support role.
• Strong knowledge of Windows OS and Microsoft 365.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first and second-line technical support for hardware and software.
• Travel to various sites for on-site installations and troubleshooting.
• Maintain accurate documentation of support requests and incidents.

Skills

IT Support Experience

Windows OS

Microsoft 365

Basic Networking

Problem-Solving Skills

Communication Skills

Education

Relevant IT Certifications

Tools

Active Directory

Remote Desktop Tools

Ticketing Systems

Job description

We are seeking a proactive and customer-focused Field IT Support Technician to join my clients team on a permanent basis. Covering sites across Yorkshire (Brighouse, Elland, Halifax etc), you'll provide on-site IT support to ensure systems are operational, secure, and effective for end-users. This is a hands-on role requiring a good mix of technical ability and communication skills.

Key Responsibilities:

• Provide first and second-line technical support for hardware, software, and network issues.

• Travel to various customer or company sites across Yorkshire to perform on-site installations, maintenance, and troubleshooting.

• Set up, configure, and support desktops, laptops, printers, mobile devices, and other IT equipment.

• Maintain accurate documentation of support requests, incidents, and solutions.

• Liaise with central IT teams to escalate complex issues where necessary.

• Ensure all work complies with company standards and security protocols.

Requirements:

• Proven experience in an IT Support or similar technical support role providing installation and configuration of hardware & software.

• Strong knowledge of Windows OS, Microsoft 365, basic networking, and common hardware troubleshooting.

• Excellent problem-solving and communication skills.

• Experience with Active Directory, remote desktop tools, and ticketing systems.

• Ability to work independently and manage travel schedules effectively.

• Must hold a full UK driving licence and have access to your own car (mileage paid for travel between sites).

• Must be based in or willing to travel extensively across Yorkshire.

Desirable:

• Relevant IT certifications (eg CompTIA A+, Microsoft certifications) are advantageous.