IT Support Technician

System 3 Business Solutions; King's Lynn; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Technician to join their dynamic team. This role offers the chance to work with a variety of technologies while providing exceptional service to clients. The ideal candidate will possess a relevant IT qualification and have at least two years of experience in a similar role. You will be responsible for troubleshooting issues, maintaining IT systems, and assisting with projects and upgrades. With a supportive work environment and opportunities for professional development, this position is perfect for someone looking to advance their career in IT support.

Benefits

20 days holiday + bank holidays

Annual salary review

Support for training and development

Regular team social events

Free tea and coffee

On-site parking

Qualifications

• 2+ years experience in IT support with strong understanding of systems.
• Proven technical skills and commitment to professional development.

Responsibilities

• Provide professional support to users via phone, email, and on-site.
• Troubleshoot and resolve issues across infrastructure and applications.

Skills

IT Support

Troubleshooting

Customer Service

Problem Solving

Technical Communication

Education

BTEC Level 3 Diploma in Computing

BSC in Computer Science

Tools

Cloud Services

Operating Systems

Networking

Servers

Storage Systems

Job description

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System Three Business Solutions Ltd is West Norfolk’s leading IT services company and a Microsoft Certified Partner. We provide tailored IT solutions to businesses across a diverse range of sectors from our office based just outside King’s Lynn, Norfolk.

Do you have experience in IT support and are now looking for your next opportunity to grow your career?

The vacancy

We have an excellent opportunity for an IT Support Technician to join our Support Team to work alongside our passionate and experienced professionals in delivering excellent service to our clients, supporting a wide range of businesses, giving you exposure to a variety of technologies and challenges.

The successful candidate will have a relevant IT qualification (such as BTEC Level 3 Diploma in Computing or BSC in Computer Science) and at least 2 years experience in a similar IT Support role.

Key Responsibilities:

• Provide responsive and professional support to users via phone, email, and on-site visits
• Troubleshoot and resolve issues across infrastructure including servers, storage, networking, end-user devices, cloud services, operating systems, data, and applications
• Carry out day-to-day maintenance tasks, updates, and basic administration across IT systems
• Assist with project work, system upgrades, and improvements when required
• Document incidents, fixes, and procedures clearly and accurately

To be successful in this role, you will:

• Bring proven experience in a similar IT support role, with a strong understanding of common systems and technologies
• Demonstrate excellent technical skills and a commitment to continuous professional development
• Approach troubleshooting methodically, think critically, and enjoy problem solving with creativity and initiative
• Have a proactive attitude with a focus on delivering excellent customer service
• Work well collaboratively within a close-knit team
• Communicate clearly and confidently with both technical and non-technical users

Benefits of Working with Us

System 3 have a track record in developing our colleagues, and you will have opportunities to gain industry recognised certifications, including Microsoft qualifications

• 20 days holiday + bank holidays, with an extra day for each full year of service (up to a maximum of 25 days)
• Annual salary review
• Support for training, professional development, and certification
• Regular team social events
• Relaxed, friendly working environment
• Free tea, coffee, and on-site parking

Please note: We are only able to consider applicants who are currently based in the UK and already have the legal right to work here.

Strictly no agencies, thank you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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