IT Field Delivery Engineer

SCC; Glasgow; Sur place; GBP 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Company benefits package

Volunteer days (2)

Hybrid working option

Résumé du poste

SCC is seeking an IT Field Delivery Engineer to provide on-site IT hardware and software support across the Glasgow area, working within SLA constraints. This permanent role offers a competitive package and a broad benefits scheme.

You will join Europe’s largest privately owned IT company, with hybrid options and opportunities for career development. The role requires working Fri-Mon, 10:00–20:00, participation in 24/7 rota coverage, and potential security clearance.

Qualifications

• Full UK driving licence.
• Excellent customer facing skills.
• Self-motivated with good organisational skills, and can work unsupervised.
• Will obtain relevant technical certifications.
• CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.

Responsabilités

• Undertake advanced diagnostics, repair, and replacement of PCs, laptops, printers, servers and network support.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in delivering service to customers.
• Cover site roles as required due to planned or unplanned absence.
• Achieve dynamic KPI targets for the role.
• Communicate with Call Administration teams and Field Delivery Manager to manage calls and SLA requirements.
• Update calls in real time using mobile devices and reflect work performed through updates.
• Carry out IMAC projects with minimal supervision and lead when required.
• Embrace and train on new technologies and maintain required skills.
• Carry out reasonable requests from management.
• Participate in 24/7 coverage via rota; work overtime when needed.
• Follow Quick Win processes and mentor other engineers as needed.
• Be compliant with policies and health & safety responsibilities.
• Maintain company assets and be familiar with customer policies.

Connaissances

Full UK driving licence

Excellent customer facing skills

Self-motivated with good organisation

Certifications obtainable

CompTIA A+

CompTIA Server+

Description du poste

Role: IT Field Delivery Engineer

Location: Field-based covering Glasgow area

Contract Type: Permanent

Salary Package: £ 26,000 - £ 28,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 4 days a week: Friday - Monday, 10:00 - 20:00.

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role Purpose

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.

Security clearance or willingness to apply will be required for this role.

Key Responsibilities

• Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals.
• Complete customer rebuilds and configuration to desk.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or un-planned absence.
• Achieve the dynamic KPI targets set for your role.
• Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part movements and RMA generation.
• Will be able to carry out IMAC projects with little supervision and lead as and when required.
• Will embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard.
• Carry out any other reasonable request from your line management.
• Participate in 24/7 coverage via a rota system.
• Work a certain amount of overtime when required to do so.
• Practice 'Quick Win' processes.
• Act as a mentor to other engineers when required.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace
• Will maintain company assets to keep them in good working order and good general condition.
• Be familiar with customer policies and processes where applicable.

Skills And Experience

• Full UK driving licence.
• Must have excellent customer facing skills.
• Will be required to be self-motivated with good organisational skills, and can work unsupervised.
• Can obtain relevant technical certifications
• CompTIA A+, CompTIA Server+ qualifications or have the equivalent knowledge / experience.
• Ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life