Field IT Engineer — Multi-Site Support & Deployments

Renault UK; London Borough of Hillingdon; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Vehicle scheme

Company laptop

Mobile phone

33 days annual leave

Pension scheme

Staff discounts on vehicles

Job summary

Renault Retail Group in the UK is seeking a proactive IT Support Engineer (Field Based) to join our UK IT team. You will support more than 17 retail locations across our dealership network, combining field engineering with remote helpdesk support.

You'll cover London and Home Counties with occasional travel to Bristol, Birmingham, Cardiff and Swansea, and the role is based from Renault Hayes. This is a 45-hour week with a base salary of £35,700 plus up to 15% bonus and vehicle scheme.

Qualifications

• Proven IT support experience in a multi-site environment.
• Strong knowledge of Microsoft 365 and Windows environments.
• Experience with end-user devices, deployments and IT infrastructure.
• Familiarity with networking concepts (VRN, VPN, LAN, Wi‑Fi) and security basics.
• Experience working with suppliers or external project teams; professional certifications are a plus.

Responsibilities

• Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues in a professional and customer-focused manner.
• Install, configure and support desktops, laptops, telephony equipment, printers, POS devices and related IT infrastructure.
• Deliver a blend of field engineering and helpdesk support, handling 1st-3rd line incidents across sites and functions.
• Own local IT projects, deployments, upgrades and rollouts with internal and external teams.
• Develop and maintain accurate technical documentation and asset registers; share improvements with management.

Skills

IT support

Field engineering

Microsoft 365

Windows environment

Networking

Vendor coordination

Job description

Renault Retail Group in the UK is seeking a proactive IT Support Engineer (Field Based) to join our UK IT team. You will support more than 17 retail locations across our dealership network, combining field engineering with remote helpdesk support.

You'll cover London and Home Counties with occasional travel to Bristol, Birmingham, Cardiff and Swansea, and the role is based from Renault Hayes. This is a 45-hour week with a base salary of £35,700 plus up to 15% bonus and vehicle scheme.