Field IT Engineer – UK Retail Network, 15% Bonus

Renault Group; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

33 days annual leave

Pension scheme

Staff discounts on vehicles

Company laptop and mobile phone

Cycle to Work scheme

Job summary

Renault Retail Group is seeking a proactive IT Support Engineer to join our UK IT team. This field-based role supports over 17 retail locations, combining on-site fixes with remote helpdesk support to maintain service levels across the network.

Your primary territory includes London and Home Counties with occasional travel to Bristol, Birmingham, Cardiff and Swansea; base is Renault Hayes, Middlesex.

Qualifications

• Experience in IT support, field engineering or multi-site helpdesk.
• Strong knowledge of Microsoft 365 and Windows environments.
• Experience with networking including VPN, LAN, Wi‑Fi, firewalls and SD-WAN.
• Ability to work with suppliers or project teams.

Responsibilities

• Provide on-site IT support across multiple dealerships, resolving hardware, software and end-user issues.
• Install, configure and support desktops, laptops, telephony, printers and POS devices.
• Deliver a blend of field engineering and helpdesk support across multiple sites.
• Take ownership of local IT projects, deployments and upgrades with external suppliers.
• Support network technologies including routers, switches, firewalls, VPNs and Wi‑Fi.
• Develop and maintain technical documentation and support procedures.
• Carry out system maintenance, health checks and testing with a mindset for continuous improvement.

Skills

IT support

Field engineering

Helpdesk

Microsoft 365

Windows

Networking concepts

Vendor coordination

Tools

CompTIA

CCNA

ITIL

PCI DSS

ISO 27001

Job description

Renault Retail Group is seeking a proactive IT Support Engineer to join our UK IT team. This field-based role supports over 17 retail locations, combining on-site fixes with remote helpdesk support to maintain service levels across the network.

Your primary territory includes London and Home Counties with occasional travel to Bristol, Birmingham, Cardiff and Swansea; base is Renault Hayes, Middlesex.