Field IT Engineer: Client‑Facing, Hands‑On & Projects

Apache Associates; Greater London; On-site; GBP 36,000 - 60,000; Full time

Job summary

Apache Associates is seeking an experienced Field Support Engineer to join our technical services team. This client-facing role is hands-on, solving problems and building strong relationships with the people you support.

You will provide on-site technical support across client environments, own incidents through to resolution, and contribute to projects and improvements while travelling across the UK to client sites.

Qualifications

• Broad IT infrastructure and support experience.
• Experience with MSP or managed services environments.
• Hands-on troubleshooting across client environments.
• Strong client-facing communication and documentation skills.
• Willingness to travel across the UK; full UK driving licence.

Responsibilities

• Provide hands-on technical support at client sites, resolving issues that cannot be effectively handled remotely.
• Build relationships with client contacts and end users, becoming a trusted technical point of contact.
• Investigate recurring technical issues and proactively identify opportunities for improvement.
• Take ownership of incidents through to resolution, escalating where additional expertise is required.
• Attend urgent or short-notice client visits when necessary.
• Support technical projects including installations, migrations, deployments and infrastructure changes.
• Take ownership of smaller technical projects and changes from start to finish.
• Maintain accurate and useful technical documentation covering client environments, configurations and processes.
• Work closely with wider technical teams to improve service delivery and resolve complex issues.
• Make effective use of AI tools and automation to improve efficiency and reduce repetitive manual work.
• Participate in an out-of-hours on-call rota.

Skills

Client-facing

On-site troubleshooting

Documentation

Communication

Analytical thinking

Proactive

Time management

Tools

Microsoft 365

Entra ID

Azure

Active Directory

Networking equipment

Wi‑Fi

Backup technologies

Job description

Apache Associates is seeking an experienced Field Support Engineer to join our technical services team. This client-facing role is hands-on, solving problems and building strong relationships with the people you support.

You will provide on-site technical support across client environments, own incidents through to resolution, and contribute to projects and improvements while travelling across the UK to client sites.