IT Support Engineer

TN United Kingdom; Guildford; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Engineer to deliver exceptional 1st and 2nd line support. This role focuses on managing a diverse user base of 100-150 individuals, providing both remote and face-to-face assistance. The ideal candidate will thrive in a site-based environment, handling various IT challenges, from troubleshooting M365 and Active Directory to supporting onboarding processes. Join a dynamic team where your contributions directly impact user satisfaction and operational efficiency. If you are passionate about IT support and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in providing 1st and 2nd line IT support.
• Familiarity with M365, Exchange, and Active Directory administration.

Responsibilities

• Provide 1st and 2nd line support via tickets and walk-up requests.
• Troubleshoot issues related to M365, Exchange, and Active Directory.

Skills

M365

Exchange

Active Directory

Windows 10/11

Ticketing System

Tools

Office 365

Intune

Job description

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My client is looking for an IT Support Engineer to manage BAU workload and provide 1 st and 2 nd line support. The ideal candidate will be in commuting distance of their offices as the role is site based and be comfortable dealing with face to face support as well as remote.

The IT Support Engineer will have access to a ticketing system to support remote users but will also have ad hoc requests from site based users which they will need to manage. In total the customer has circa 100-150 users.

Key responsibilities of the IT Support Engineer:

- Provide 1 st and 2 nd line support via a combination of tickets and walk up requests

- Troubleshoot and resolve issues related to M365, Exchange, Active Directory

- Assist with onboarding/offboarding processes and general system maintenance

- Providing support with additional IT projects.

- Microsoft Stack including Office 365 and Intune – Administration and support

- Active Directory and Exchange – Administration and management

- Understanding of Windows 10/11 operating system – Administration and support

- Using ticketing system to respond to portal requests – User support

The successful candidate will be required to work 5 days a week onsite in Surrey.

To discuss this exciting IT Line Support Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Matt Farrell, by exploring the VIQU IT Recruitment website.

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