Field IT Application Specialist

bioMérieux SA; Basingstoke; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

bioMérieux SA is seeking an IT Field Application Specialist to join the Customer Service team. The role is field-based with about 50% remote work and travel across the UK, ideally based in North England or Scotland.

You will install and support data and IT solutions like VILINK, MYLA/MAESTRIA, and CLARION, interfacing with LIMS and other systems. You will configure interfaces, provide on-site or remote support, and help with system launches and customer training to ensure seamless laboratory

Qualifications

• Customer orientation and solutions minded approach in a changing environment.
• Experience with clinical information system interoperability concepts is valuable.
• Familiarity with LIS/HIS and middleware interfacing helps integration with lab systems.

Responsibilities

• Install and support bioMérieux Data & IT Solutions, ensuring reliable hardware/software connectivity.
• Consult with clients on system context, hardware and network configuration; install, configure and upgrade solutions.
• Provide high-level technical support remotely, by phone, and on-site lab IT support.

Skills

Customer orientation

Adaptability

Lab IT workflow knowledge

Education

Bachelor's degree in computer sciences or equivalent

Tools

LIS/HIS systems

Middleware interfacing

Networking protocols

IT security

Job description

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 46 countries and serve 160 countries with the support of a large distribution network. Come and join a family-owned global company with a long-term vision, and a human-centered culture

We have an exciting opening for an IT Field Application Specialist to join our Customer Service team. This position is field based and reports to the Director Customer Service UKI. You will ideally be based in North England or Scotland. This role is approx. 50% at home and includes national travel spread across 3 other Field IT applications specialists.

What will your responsibilities be within bioMérieux?

The Field IT Application Specialist is responsible for the technical installation and support of bioMérieux Data & IT Solutions such as VILINK, MYLA/MAESTRIA, CLARION (but not limited to) and their connection with other systems (bioMérieux or third party).

You will be consulting with clients on system context, hardware and network configuration topics and installing, configuring and upgrading bioMerieux hardware and software.

You are required to provide high level technical support related to the bioMerieux solutions and answer internal and external customer inquiries. This includes troubleshooting remotely and over the phone as well as on‑site lab IT support.

You will configure, validate and troubleshoot interfaces between bioMérieux solutions and Laboratory Information Management Systems (LIMS), ensuring reliable system connectivity and data exchange. You will support customers throughout system integration, update and upgrade projects, including interface configuration, connectivity testing, workflow validation and go‑live activities. Working closely with customer IT teams, middleware providers and third‑party vendors, you will ensure successful system interoperability, seamless data flow and the effective operation of laboratory workflows. As a trusted technical specialist, you will play a key role in delivering successful implementations and providing ongoing support to customers.

You will also be assisting with the launch and implementation of new systems and provide customer training to enable client self‑sufficiency and participate in training for internal colleagues.

Who are you?

• You must have a bachelor’s degree either in computer sciences or equivalent.

• Knowledge of information management software, LIS/HIS and middleware interfacing, networking protocols and IT security

• Experience in clinical information system interoperability standards, such as HL7, XML, CLSI, IHE would be an advantage.

• Knowledge in laboratory/ hospital workflow would be preferable.

• It is essential to be customer and solutions oriented with an ability to adapt in a constantly changing environment

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.