Product Specialist

Proclinical; Cardiff; On-site; GBP 42,000 - 62,000; Full time

Job summary

Proclinical is seeking a field-based Product Specialist for a South Wales role, focusing on implementing and installing diagnostic laboratory systems and providing expert training to laboratory scientists.

The role requires frequent regional travel across the UK, overnight stays, and flexibility to travel as needed to support customers and field activities.

Qualifications

• Background in biomedical or laboratory settings.
• Proven experience troubleshooting and supporting pathology lab systems.
• Strong communication and customer-facing skills.
• Ability to adapt to shifting priorities and work under pressure.

Responsibilities

• Implement and install diagnostic laboratory systems.
• Train laboratory scientists on system usage and functionality.
• Troubleshoot technical issues and provide effective solutions.
• Optimize workflows and conduct analytical reviews.
• Perform product maintenance and software updates.
• Support tender responses, product demonstrations, and third-party consultations.

Skills

Biomedical background

Lab systems troubleshooting

Strong communication

Adapt to shifting priorities

UK driving licence

Willing to travel

Job description

Are you passionate about diagnostic technology and helping laboratories maximise performance through expert product support and training?

Proclinical is seeking a Product Specialist for a field-based role in South Wales. This position focuses on providing implementation, installation, and reactive support for diagnostic laboratory systems, including chemistry and immunoassay analyzers, with potential involvement in molecular and tissue diagnostics. The role requires frequent regional travel, occasional overnight stays, and the flexibility to travel across the UK as needed.

Responsibilities:

• Implement and install diagnostic laboratory systems.
• Train laboratory scientists on system usage and functionality.
• Troubleshoot technical issues and provide effective solutions.
• Optimize workflows and conduct analytical reviews.
• Perform product maintenance and software updates.
• Support tender responses, product demonstrations, and third-party consultations.

Key Skills and Requirements:

• Background in biomedical or laboratory settings (e.g., biomedical scientist or application support).
• Proven experience troubleshooting and supporting pathology lab systems.
• Strong communication and customer-facing skills.
• Ability to adapt to shifting priorities and work under pressure.
• Valid UK driving license and passport.
• Willingness to travel regionally and occasionally across the UK, with overnight stays.