Applications Specialist - IVD

Fujifilm Healthcare UK; Bexhill-on-Sea; On-site; GBP 45,000 - 65,000; Full time

Job summary

Fujifilm Healthcare UK is seeking an Applications Specialist - IVD to provide effective and timely application support to existing customers, including technical assay and field service assistance, and to potential customers during product demonstrations and evaluations. The role is based in Central/Southern England with extensive nationwide travel.

You will identify opportunities for growth within accounts, deliver projects with the IVD Business Unit Manager, maintain accurate records, and

Qualifications

• Biochemistry/immunodiagnostics/point of care testing industry experience essential.
• Experience in training staff.
• Ability to build strong working relationships with customers and colleagues.
• Strong commercial acumen and high motivation with ability to meet deadlines.

Responsibilities

• Identify opportunities for growth within existing accounts nationwide.
• Deliver projects as agreed with the IVD Business Unit Manager.
• Maintain accurate account details and track technical support activity.
• Attend trade shows and demonstrate products to prospective customers.
• Travel across the United Kingdom to develop product/market knowledge.
• Support IVD Business Manager and Account Managers with new opportunities.
• Provide technical and commercial response to customer queries and promptly resolve issues.

Skills

Biochemistry

Immunodiagnostics

POCT

Staff training

Relationship building

Commercial acumen

Organizational skills

Independent worker

Nationwide travel

Job description

Looking for a career where you can make a positive global impact through innovation and technology? Join Fujifilm and see what it's like to give our world more smiles.

Fujifilm started from humble beginnings in Japan, and we continue to make strides in technology worldwide, all grounded in our rich history of shaping the world of innovation.

For over 90 years, Fujifilm has engineered leading film, print and camera products. Now, we have evolved into a leader across multiple industries and practices - moving into healthcare, business innovation and electronic materials. We create a sense of continuous improvement, keeping value and collaboration at the core of our culture across Europe and the rest of the world.

In Healthcare, our goal is to make a positive difference. We proudly support healthcare professionals and their patients with diagnostic innovations, while also supplying life-impacting medicines and vaccines.

Our commitment to giving our customers, employees and society more value from innovation keeps us moving forward.

Join our team and give our world more smiles.

FUJIFILM Healthcare UK are looking for an Applications Specialist - IVD to provide effective and timely application support to existing customers, including technical assay and field service support, and to potential customers during product demonstrations and evaluations.

Candidate Location: Central/Southern England

What you'll do:

• Identifying opportunities for growth within existing accounts in both vet and human direct market segments
• Delivery of projects to provide the above, as agreed with the IVD Business Unit Manager
• Working with SFDC, updating and maintaining accurate account details and technical support activity and resolutions
• Attend trade shows at the request of the IVD Business Unit Manager
• Analysis of existing FUJIFILM install base to understand where opportunities for growth could be exploited
• Working with and supporting the IVD Business Manager and Account Managers with new business opportunities, liaising and co-ordinating with direct customers and 3rd party distributors where required
• Time spent in the field to develop product / market knowledge and ultimately delivering product demonstrations to prospective customers
• Support existing customers queries both technically and commercially
• React to customer complaints promptly and, where possible, resolve their issues, escalating when required
• Support internal stakeholders with day to day operational tasks
• Extensive travel throughout the United Kingdom

What you'll need:

• Biochemistry/immunodiagnostics/point of care testing industry experience essential
• Experience in training staff
• Ability to build strong working relationships with customers and colleagues.
• Strong commercial acumen
• Confident with high levels of motivation, drive, and enthusiasm
• Highly organised with the ability to prioritise and meet deadlines
• Able to work both independently and as part of a team
• This role will involve national travel and overnight stays, therefore they need to be comfortable with this