Field Engineer [IT/AV/Networks

Hamilton Barnes; City Of London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Hamilton Barnes, a London-based MSP, is seeking a proactive IT Support Engineer to deliver onsite and remote 1st/2nd line support across commercial offices. You will troubleshoot Windows, macOS and Microsoft 365, manage Intune and Entra ID configurations, and assist with AV and meeting room equipment.

Based in Central London, you will travel to customer sites, assist with office moves and installations, document issues and resolutions, and work with experienced engineers on deployments.

Qualifications

• Experience in IT Field Engineer, IT Support Engineer, Desktop Support or 2nd Line Support roles.
• Strong troubleshooting skills across Windows and Microsoft 365.
• Good knowledge of macOS and end-user support.
• Exposure to Microsoft Intune and Entra ID/Active Directory.
• Basic networking knowledge: TCP/IP, DNS, DHCP, Wi-Fi.
• Hands-on AV, meeting rooms or video conferencing equipment experience.
• Comfortable with hardware installation and on-site work.
• Excellent communication and customer service skills.
• Proactive, reliable attitude and willingness to learn.

Responsibilities

• Deliver onsite and remote 1st/2nd Line IT support.
• Troubleshoot Windows, macOS and Microsoft 365 environments.
• Support Microsoft Intune, Entra ID and device configurations.
• Diagnose networking, Wi-Fi and connectivity issues.
• Troubleshoot meeting room AV and video conferencing equipment.
• Assist with AV platforms and displays.
• Install and maintain monitors, cameras and projectors.
• Assist with office moves, IT installations and equipment upgrades.
• Manage support tickets, customer updates and technical documentation.
• Attend customer sites across Central London.
• Work with engineers on installations and fit-outs.

Skills

Windows

Microsoft 365

Entra ID

Active Directory

Networking basics

AV & meeting rooms

Customer service

Tools

Intune

Job description

We're working with a growing, London-based Managed Service Provider (MSP) specialising in IT support, networking, AV and workplace technology across commercial offices and flexible workspace environments.

The Role

• Deliver onsite and remote 1st/2nd Line IT support.
• Troubleshoot Windows, macOS and Microsoft 365 environments.
• Support Microsoft Intune, Entra ID and device configurations.
• Diagnose networking, Wi-Fi and connectivity issues.
• Troubleshoot meeting room AV and video conferencing equipment.
• Support Logitech, Yealink, Lightware and other AV platforms.
• Install and maintain monitors, displays, cameras and projectors.
• Assist with office moves, IT installations and equipment upgrades.
• Manage support tickets, customer updates and technical documentation.
• Attend customer sites across Central London.
• Work alongside experienced engineers on installations and fit-outs.

What We're Looking For

• Previous experience in an IT Field Engineer, IT Support Engineer, Desktop Support or 2nd Line Support role.
• Strong troubleshooting skills across Windows and Microsoft 365.
• Good knowledge of macOS and general end-user support.
• Exposure to Microsoft Intune and Active Directory / Entra ID.
• Basic networking knowledge, including TCP/IP, DNS, DHCP and Wi-Fi.
• Some hands‑on experience with AV, meeting rooms or video conferencing equipment.
• Comfortable with hardware installation and practical onsite work.
• Excellent communication and customer service skills.
• A proactive, reliable attitude and willingness to learn.

Experience within an MSP, AV integrator or customer-facing field support environment would be advantageous.

Why Would You Want To Work Here?

• Join a growing and ambitious London-based technology business.
• Work across a variety of modern commercial office environments.
• Gain exposure to IT, networking, AV and workplace technology.
• Be part of a smaller, close‑knit technical team.
• Work directly with experienced network and infrastructure engineers.
• Opportunity to develop your technical skills across multiple technologies.
• Plenty of paid overtime opportunities.
• Paid travel between customer sites.
• A varied role combining technical support and practical engineering.

Location: Central London, Great Portland Street

Salary: £30,000-£35,000 Basic + Overtime

Job Type: Permanent, Full-Time

Working Pattern: Monday to Friday, 5 Days Office / Customer Site

Working Environment

The role is fully office and field-based, with no regular working from home.

You'll start the day with a short team meeting, review your tickets and schedule customer visits across Central London.

The emphasis is on troubleshooting, taking ownership of problems, delivering excellent customer service and keeping workplace technology running smoothly.