Field Engineer Apprenticeship

Virgin Media; Bamber Bridge; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading telecommunications company is seeking a Field Technician Apprentice to master the installation and repair of phone, TV, and broadband products. Responsibilities include running and installing cables, configuring equipment, and maintaining safety standards. The apprenticeship offers a starting salary of £26,500, rising to £29,000 upon completion, with opportunities for advancement. Comprehensive training is provided, supporting your growth in a dynamic industry.

Benefits

25 days holiday, increasing to 28 after 5 years

Flexible benefits package

Bupa healthcare

Annual wage review and advancement opportunities

Qualifications

• Strong communication skills are essential for interacting with customers.
• Attention to detail is crucial when installing and maintaining equipment.
• Physical fitness is necessary for the hands-on nature of the job.

Responsibilities

• Running and installing cables across various sites.
• Configuring advanced equipment and adjusting signal levels.
• Working outdoors in all weather conditions; able to perform physically demanding tasks.

Skills

Strong communication skills

Attention to detail

Customer care skills

Problem-solving skills

Physical fitness

Ability to work safely

Ready to learn and adapt to new technology

Functional skills in English and maths

Job description

Overview

As a Field Technician Apprentice, you'll have opportunities to work on and with the very latest technology, such as our superfast broadband, dazzling TV and entertainment services. By the end of the apprenticeship scheme, you will have mastered the ins and outs of installing and fixing our phone, TV and broadband products, including:

Responsibilities

• Running & installing cables across different sites
• Adjusting signal levels and connections
• Configuring advanced equipment
• Working at heights to install and update equipment on poles
• Working outdoors in all weather conditions – comfortable with physical, hands‑on work in changing environments
• Using a full driver’s licence to reach customers across the region, driving one of our vans, and providing friendly, knowledgeable service
• Encouraging referrals and earning a £50 bonus for every new customer
• Carrying out a risk assessment before starting work activities and following method statements
• Identifying the structure and composition of telecom network cables
• Interpreting telecom network plans to identify plant or location
• Working on and in various connection points in the telecoms network
• Operating safely and following correct procedures when entering and working in the telecoms network in various environments, including overhead and underground
• Selecting and using the appropriate equipment on a telecom network
• Installing and testing components of the telecom network
• Fault‑finding and problem‑solving on the telecom network
• Maintaining safety standards while working towards task objectives
• Using personal protective equipment safely and appropriately
• Communicating with third parties accurately and in a timely manner to deliver the best possible experience
• Identifying and taking appropriate actions when working around other utility services
• Working both individually and as part of a team to achieve defined goals

Qualifications

• Strong communication skills
• Attention to detail
• Customer care skills
• Problem‑solving skills
• Physical fitness
• A Ability to work safely, following procedures and using personal protective equipment
• Ready to learn and adapt to new technology
• Functional skills in English and maths (required if not already achieved)
• Share any other relevant qualifications or industry experience you already have – the apprenticeship can be adjusted to reflect what you know

Training & Hours

This Level 2 Telecoms Field Operative apprenticeship combines on‑the‑job learning and academic study. You will spend approximately 20% of your working hours completing learning with one of our training providers. The programme is fully funded by us and we will support you from day one.

Hours: you will work an average of 37.5 hours per week on a rolling schedule, with shifts between 8 am and 8 pm. After training is complete you will move to a 4‑days‑out‑of‑7 working week.

Salary & Benefits

• Starting salary of £26,500, rising to £29,000 upon completion
• Regional Bonsu Scheme after a qualifying period
• 25 days holiday, increasing to 28 days after 5 years, plus birthday off
• Flexible benefits package
• Bupa healthcare
• Up to 26 weeks’ paid maternity & adoption leave, plus generous paternity, neonatal leave and more
• Annual wage review and opportunities for advancement into permanent contracts after completion

Company

We're Virgin Media O2. For over 20 years, we've grown our business on pioneers and big thinkers – we remain at the cutting edge of fibre‑optic technology today. Through our multi‑award‑winning services, we connect millions of homes and businesses across the UK and Ireland. Our apprenticeships give you the opportunity to learn, grow, and build a career that feels authentic and inclusive.