Field Engineer

Modern Networks Ltd; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A growing IT Managed Service Provider in Manchester seeks a Field IT Support Engineer to provide varied IT support and field service. The role offers great prospects for growth, a supportive team environment, and a commitment to diversity and inclusion. Applicants must have excellent communication skills, a full UK driving license, and a willingness to learn.

Benefits

25 days annual leave + bank holidays

Car Allowance

Active workplace committees (Social / Wellness)

Qualifications

• Desire to learn and further skills through certifications.
• Ability to provide 1st and 2nd line support.
• Competence in Windows desktop & application support.

Responsibilities

• Support customers with field visits across Greater Manchester.
• Manage office IT systems including networks and cloud services.
• Perform basic network troubleshooting.

Skills

Communication

Professionalism

Organisational Skills

Independence

Research Skills

Tools

Microsoft Active Directory

Exchange Server

Office 365

Job description

About us

Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions.

What we're looking for:

We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support customers with field visits across the Greater Manchester area, surrounding areas. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you ll find out when you join our Field Services team, you ll never be on your own , our engineers have a wealth of experience and knowledge to share and support your growth. We ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you re looking for that next step of your career then this role could be perfect for you.

All candidates must possess:

• A desire to learn and further their skills by working towards industry recognised certifications
• Excellent written and spoken communication skills
• Extreme professionalism and personal presentation
• An ability to work independently and perform their own research
• Excellent organisational skills including the ability to manage and prioritise their workload
• As this role is field based, it is a requirement to have a full UK driving licence.

Candidates are expected to be competent in the following:

• Providing high quality 1st and 2nd line support
• All aspects of Windows desktop & application support to
• All aspects of tablet and mobile device support
• Basic network troubleshooting incl. ping and traceroute.
• Administering Microsoft Active Directory, Exchange Server & Office 365.

What you ll get from us

• Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We love a success story our Managing Director started with us as an engineer!
• Knowledgeable, high-achieving, experienced and fun colleagues
• A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
• Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger.
• 25 days annual leave + bank holidays
• Car Allowance
• Active workplace committees (Social / Wellness)