Field Support Engineer

ZipRecruiter; Manchester; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A leading company in healthcare technology is seeking a Field Support Engineer for the Northern region. This dynamic role involves providing essential technical support for clinical sites, collaborating with various teams, and managing both project and daily workloads. Candidates should have experience in technical support, problem-solving skills, and familiarity with Microsoft tools. Competitive benefits include a family-friendly package, a contributory pension scheme, and unique perks to enhance work-life balance.

Benefits

Competitive family-friendly benefits

Market leading pension provider up to 5% employer contribution

Birthday Bonus with additional day of annual leave

Perks and discounts through Blue Light Card

Qualifications

• Previous experience as a Field Support Engineer or similar.
• Proven problem solving and troubleshooting skills.
• Experience providing end user support including incident resolution.

Responsibilities

• Manage technical support for site commissioning projects.
• Provide visibility of site incidents and priorities to stakeholders.
• Proactively identify and resolve issues before service is affected.

Skills

Problem Solving

Troubleshooting

Technical Support

Tools

Microsoft Azure AD

M365

Exchange Online

SharePoint

InTune

Microsoft Windows 10

MS Office

Job description

Job Description

Join Our Team as a Field Support Engineer – North Region

We’re looking for aField Support Engineerto deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same – perfect for someone who thrives on variety and making areal impact.

Location:North (Hybrid with expectation to travel 4 days per week with typically one admin day)

Contract Type:Permanent, 35 hours per week

Salary:Starting from £27,565.01 - £30,459.335 dependent on experience

Role Overview:
As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders.

Working as part of the UK IT Support team, you’ll be reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. Your role will be quite varied, predominantly travelling around the North of England to our clinical and treatment sites providing a high level of onsite IT support, with some flexibility of time in office or working from home when not setting up or supporting sites.

You will be part of and collaborate with the wider Global Information Services team as well as work with in-country IT teams.

What can we offer you?

• Competitive family friendly benefits to support your family and working life
• Market leading Aviva pension provider up to 5% employer contribution
• Birthday Bonus with anadditional day of annual leavededicated to celebrating your birthday and long service recognition rewards programme
• Perks and discounts at over4000 retail and hospitality outletsthrough the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Key Responsibilities:

• Manage technical support for site commissioning projects and oversee daily and project workloads.
• Provide visibility of site incidents, priorities, and schedules to stakeholders.
• Support onsite incidents and requests across multiple technology areas.
• Develop relationships with stakeholders to improve onsite support processes.
• Proactively identify and resolve issues before service is affected.
• Review and update IT support documentation to enhance the knowledge base.
• Evaluate operational procedures and policies for best practices.
• Manage IT assets.

What we’re looking for:

• Previous experience as a Field Support Engineer or similar.
• Can learn new skills quickly and easily.
• Proven experience working to and achieving targets.
• Demonstrable problem solving and troubleshooting skills.
• Proven experience of providing end user support, including call logging, support progression and incident resolution.
• Experience in using and maintaining knowledge base.
• Microsoft Azure AD, M365, Exchange Online, SharePoint, InTune.
• Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.