Field Engineer

Shaw Daniels Solutions; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT services is seeking a Field Services Engineer to provide technical support across the UK. The role involves diagnosing and repairing a range of IT equipment and requires relevant vendor certifications. Successful candidates will demonstrate independence, a methodical approach, and the capacity to work effectively in diverse environments.

Qualifications

• Experience with installing and troubleshooting IT hardware.
• Hold relevant vendor certifications such as Dell and HP.
• Full UK Driving License required.

Responsibilities

• Travel to various customer sites to provide IT support.
• Install and troubleshoot various IT equipment.
• Ensure adherence to safety and procedures.

Skills

Attention to detail

Independent work capability

Methodical approach

Can-do attitude

Physical strength and dexterity

Job description

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The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.

Responsibilities

• Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
• Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
• Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
• Obtain/maintain a set of vendor certifications as required by the company to perform the role
• Follow documented procedures both company and client supplied and provide constructive feedback for continuous improvement
• Always adhere to safety and electric static discharge (ESD) precautions
• Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by the company.
• Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)

Qualifications

• Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
• Ability to install and configure software as per customer requirements
• Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
• Good all-round understanding of hardware maintenance/break-fix
• Hold a full UK Driving Licence
• Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend company external and varied customer base

Required Skills

• Quality focused with excellent attention to detail
• Capable of working independently and remotely on a wide range of products
• Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
• Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
• Results-oriented with a track record of success for achieving and exceeding goals
• Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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