Field Services Engineer – ITSM – Break/Fix – HP / Lenovo / Dell – Wrexham (North Wales) / Chest[...]

Global Technology Solutions; Wrexham; On-site; GBP 29,000 - 32,000; Full time

Job summary

A leading company in the IT sector is seeking a dedicated Field Services Engineer to provide high-quality IT support across various customer locations. This permanent position offers a competitive salary, a company car, and additional benefits like an on-call rota and overtime. The ideal candidate will have strong experience in hardware troubleshooting and repair, vendor certifications, and the ability to work independently.

Benefits

Company Car

Fuel Allowance

On-call allowance

Overtime rates

Qualifications

• Proven experience with IT hardware installation, troubleshooting, and repair.
• Possession of relevant vendor certifications.
• Must be eligible for UK security clearances.

Responsibilities

• Travel to customer sites providing on-site IT support.
• Diagnose, repair, and maintain IT hardware.
• Participate in on-call rota covering mornings, evenings, and weekends.

Skills

Installation

Troubleshooting

Repair of IT hardware

Attention to detail

Customer service

Education

Vendor certifications (Dell, Lenovo, IBM, HP)

Relevant IT certifications

Job description

Field Services Engineer – ITSM – Break/Fix –HP / Lenovo / Dell – Wrexham (North Wales) / Chester Region / South of Merseyside River

Job Ref No

263

Start Date

ASAP

Subtitle

Company

Global Technology Solutions Ltd

Contract

Permanent

Location

Wrexham

Job Title: Field Services Engineer – ITSM – Break/Fix –HP / Lenovo / Dell
Location: Wrexham (North Wales) / Chester Region / South of Merseyside River
Salary: £29,000 – £32,000 per annum + Company Car + Fuel Allowance
Additional compensation: OOH rota, on call and OT

Must have 5 years UK residency, be able to obtain DBS, BPSS & SC clearances, hold a Full UK Driving licence

Job Summary:
We are seeking a skilled and proactive Senior Field Services Engineer to join our dynamic team. In this role, you will be responsible for diagnosing and repairing a wide range of IT equipment, including servers, storage systems, PCs, laptops, tablets, printers, peripherals, and point-of-sale systems. You will work at various customer locations across the UK, ensuring high-quality support and service delivery.

Key Responsibilities:

• Travel to diverse customer sites to provide on-site IT support services
• Diagnose, repair, and maintain a variety of IT hardware and systems
• Install, move, and make changes to IT equipment across client sites
• Perform software and hardware troubleshooting and installations
• Follow client and internal documented procedures, offering feedback for improvement
• Adhere to safety and ESD (electrostatic discharge) precautions at all times
• Accurately complete documentation and provide timely updates after each site visit
• Participate in an on-call rota covering mornings, evenings, and weekends (on-call allowance applies)
• Support wider IT teams as needed
• Willingness to work overtime when required (overtime rates apply)

Qualifications & Experience:

• Proven experience with installation, troubleshooting, and repair of IT hardware, including data centre equipment and end-user computing devices
• Ability to configure software based on client specifications
• Possession of relevant and up-to-date vendor certifications (e.g. Dell, Lenovo, IBM, HP) or, proven demonstratable experience happy to take the accreditation for HP, IBM & Lenovo.
• Sound understanding of hardware maintenance and break/fix procedures
• Full UK driving licence is essential
• Must be eligible for UK security clearances such as SC and NPPV3
• Strong attention to detail and quality-focused approach
• Ability to work independently and remotely across a variety of IT products
• Methodical and reliable with a first-time fix attitude
• Self-motivated, professional, and a team player with a can-do mindset
• Results-driven with a history of exceeding performance targets
• Physically capable of lifting IT equipment and working in confined or awkward spaces

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