Field Deployment Engineer: Lab IT Upgrades (Contract)

Sysmex Europe SE; Birmingham; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

28 days holiday

Pension Scheme

Life Insurance

Company bonus payments

Income Protection

Gym Benefits

Employee Assistance Program

Healthcare Cover

Flexible Working

Hybrid Working

Cycle to Work

Salary Sacrifice Car Scheme

Company car

Job summary

Sysmex UK Ltd is seeking a Field Deployment Engineer (Fixed Term Contract) to deliver dedicated technical deployment support across the installed analyser base in the UK. The role entails OS upgrades, imaging, hardware replacement, software installation and data migration, working with Field Service Engineers and customers to minimise disruption to laboratory operations.

The ideal candidate will have 2+ years in 2nd line IT support, field-based IT experience, strong troubleshooting skills, and a

Qualifications

• Minimum 2 years' experience in a 2nd Line IT Support or equivalent IT Professional role.
• Extensive experience providing field-based IT support within customer environments.
• Proven experience in operating system deployment, imaging, configuration, maintenance, and troubleshooting.
• Proven experience in PC hardware installation, replacement, commissioning, and support.
• Understanding of networking fundamentals, including IP addressing and connectivity troubleshooting.
• Experience performing data backup, migration, and restoration activities.
• Demonstrated ability to support IT infrastructure and end-user technology.
• Strong technical troubleshooting and problem-solving skills.
• Flexible approach to work, with a willingness to travel as required.
• Must hold a full driving licence.

Responsibilities

• Provide dedicated technical deployment support to Field Service Department for technology refreshes and lifecycle activities.
• Execute field-based tasks including OS upgrades, security patch remediation, system reimaging, IT hardware replacement, software installation and configuration, data migration, and system validation.
• Collaborate with Field Service Engineers, Technical Support, Product Management and customers to ensure deployments are completed efficiently while minimising disruption.

Skills

2nd line IT support

Field-based IT support

OS deployment

PC hardware installation

Networking basics

Data backup and migration

Troubleshooting

Travel flexibility

Driving licence

Tools

Windows OS deployment

System imaging

Configuration

Data migration tools

Job description

Sysmex UK Ltd is seeking a Field Deployment Engineer (Fixed Term Contract) to deliver dedicated technical deployment support across the installed analyser base in the UK. The role entails OS upgrades, imaging, hardware replacement, software installation and data migration, working with Field Service Engineers and customers to minimise disruption to laboratory operations.

The ideal candidate will have 2+ years in 2nd line IT support, field-based IT experience, strong troubleshooting skills, and a