Field Customer Service Technician – First-Visit Repairs

Vistry Group PLC; Newcastle; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Annual bonus

Up to 39 days leave with service

Private medical insurance

Pension via salary sacrifice

Life assurance 4x salary

Share save and share incentive schemes

Rewards portal

Résumé du poste

Vistry Group PLC in Newcastle is seeking a Customer Service Technician to join our North East team. You will deliver exceptional customer care, carry out remedial works across occupied and unoccupied properties, and provide carpentry/maintenance support to ensure first-visit completions.

You will work with site teams, manage defects lists, and travel to sites within the region. The role values practical hands-on skills, strong communication, and a commitment to quality in line with NHBC

Qualifications

• Experience with remedial works and maintenance in occupied properties.
• Practical carpentry, finishing and plastering skills required.
• Knowledge of NHBC standards and finishes is advantageous.
• Excellent communication and time management skills.
• Full UK driving licence and willingness to travel regionally.

Responsabilités

• Carry out remedial works as directed by the service team.
• Organise workload, review defect lists, and prepare materials for appointments.
• Complete works to a high standard on time, first visit where possible.
• Assist with customer ready inspections and safety compliance.
• Support the Area Manager and Partners to resolve defects.

Connaissances

Carpentry basics

Painting and decoration

Dry lining

Tiling and grouting

Basic plumbing knowledge

Mastic and sealant skills

Attention to detail

Strong communication

Time management

Full driving license

Description du poste

Vistry Group PLC in Newcastle is seeking a Customer Service Technician to join our North East team. You will deliver exceptional customer care, carry out remedial works across occupied and unoccupied properties, and provide carpentry/maintenance support to ensure first-visit completions.

You will work with site teams, manage defects lists, and travel to sites within the region. The role values practical hands-on skills, strong communication, and a commitment to quality in line with NHBC