Customer Service Technician

Vistry Group; Newcastle; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Up to 39 days leave with service

Private medical insurance

Pension via salary sacrifice

Life assurance 4x salary

Share save and share incentive schemes

Rewards portal

Job summary

Vistry Group PLC in Newcastle is seeking a Customer Service Technician to join our North East team. You will deliver exceptional customer care, carry out remedial works across occupied and unoccupied properties, and provide carpentry/maintenance support to ensure first-visit completions.

You will work with site teams, manage defects lists, and travel to sites within the region. The role values practical hands-on skills, strong communication, and a commitment to quality in line with NHBC

Qualifications

• Experience with remedial works and maintenance in occupied properties.
• Practical carpentry, finishing and plastering skills required.
• Knowledge of NHBC standards and finishes is advantageous.
• Excellent communication and time management skills.
• Full UK driving licence and willingness to travel regionally.

Responsibilities

• Carry out remedial works as directed by the service team.
• Organise workload, review defect lists, and prepare materials for appointments.
• Complete works to a high standard on time, first visit where possible.
• Assist with customer ready inspections and safety compliance.
• Support the Area Manager and Partners to resolve defects.

Skills

Carpentry basics

Painting and decoration

Dry lining

Tiling and grouting

Basic plumbing knowledge

Mastic and sealant skills

Attention to detail

Strong communication

Time management

Full driving license

Job description

We have an exciting opportunity for a Customer Service Technician to join our team within Vistry North East, reporting to our office in Newcastle and covering sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status. You will assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Delivering customer service excellence and best practice within a fast paced and challenging environment.
• General carpentry, making good, painting and decoration, dry lining, tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors.
• Knowledge of basic plumbing and an ability to diagnose basic plumbing issues
• Mastic and sealant skills to accord with the NHBC consistent approach to finishes.
• A Keen eye for detail and final finish
• Able to engage and build positive working relationships with our customers and stakeholders to manage customer journey.
• Excellent communication skills with an ability to remain calm under pressure
• Excellent time management, planning and prioritisation skills.
• Full Driving license with a willingness to travel
• Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9

More about the Customer Service Technician role…

• To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties
• To organise and prioritise workload, and review defects lists to ensure that any materials required are collected prior to customer appointments.
• To complete works to a high standard of quality in line with NHBC/LABC/Premier, with a consistent approach to finishes, on time at the first visit
• Ad hoc duties on closed site and assist with any customer ready inspection works when required.
• To assist Area Manager and Partners to inspect and resolve End of Defect Period reported defects.
• Provide feedback on subcontractor quality issues.
• Work as part of a team and provide support to the Customer Service Manager and Coordinators.
• Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award‑winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership‑led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five‑star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.