Customer Service Technician

Vistry; Newcastle upon Tyne; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

28 days holiday + UK bank holidays

Pension with Legal & General (employee

2 paid volunteer days per year

Job summary

Vistry North East is seeking a Customer Service Technician to join our team in Newcastle, covering sites across the region. You will provide an exceptional customer care service, assist office-based staff, and offer technical advice on remedial solutions, carrying out repairs and ensuring works are completed on time and on the first visit.

We value in-person collaboration but support flexible working where possible; discuss any accessibility needs during the interview process and join a builder

Qualifications

• Provide excellent customer care to clients and customers.
• Offer clear technical advice on remedial solutions.
• Carry out repairs and ensure works are completed on time and on the first visit.

Responsibilities

• Provide an exceptional customer care service to all clients and customers.
• Assist office-based staff and offer technical advice regarding remedial solutions.
• Carry out repairs and complete works on time and within the first visit.

Skills

Customer service

Technical advisory

Repairs execution

Job description

We have an exciting opportunity for a Customer Service Technician to join our team within Vistry North East, reporting to our office in Newcastle and covering sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status. You will assist office-based staff and offer technical advice regarding the remedial solutions, and where required carry out repairs, and complete works on time and within the first visit.

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Finally, let’s tell you a bit more about us...

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Join us in making Vistry.

#LI-Onsite

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

With 2 paid volunteer days a year, you can give back to communities and charities.

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.