Residential Multi-Trade Technician Customer Care

Elvet Recruitment Limited; Stamfordham; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Elvet Recruitment Limited is recruiting for a Customer Service Technician to join a leading national housebuilder in the North East, reporting to the Newcastle office and covering developments across the region.

The role involves remedial works, defect resolution, and delivering high-quality customer service to homeowners after completion of new homes, with a focus on first-time completion and safety standards.

Formación

• Proven multi-trade experience in residential properties.
• Strong carpentry, making good, painting, dry lining, tiling and grouting skills.
• Experience fitting/adjusting kitchen doors, cabinets and base units.
• Knowledge of basic plumbing and diagnosing simple issues.
• Good mastic/sealant application for quality finishes.

Responsabilidades

• Carry out remedial and maintenance works in occupied/unoccupied properties.
• Complete repairs and resolve defects reported by the customer service team.
• Undertake general carpentry including kitchen door/cabinet work and door alignment.
• Carry out making good, painting, decorating, dry lining, tiling and grouting.
• Perform basic plumbing repairs and diagnose common issues.
• Carry out mastic/sealant works to high-quality finish.
• Review defect lists and prioritise workloads to meet timescales.
• Identify and collect materials ahead of customer appointments.
• Ensure works meet NHBC, LABC and Premier standards with first-time completion.
• Liaise with homeowners, providing professional customer service throughout repairs.
• Support Area Managers with inspections and end-of-defect period issues.
• Provide feedback on subcontractor workmanship and recurring issues.
• Assist with customer-ready inspections and ad hoc works on developments.
• Collaborate with Customer Service Manager to maintain effective service.
• Complete all work safely and cost-effectively, identifying cost-saving opportunities.

Conocimientos

Multi-trade experience

Carpentry

Painting & decorating

Dry lining

Tiling & grouting

Kitchen fittings

Basic plumbing

Sealant application

Educación

Carpentry qualification

Descripción del empleo

Elvet Recruitment Limited is recruiting for a Customer Service Technician to join a leading national housebuilder in the North East, reporting to the Newcastle office and covering developments across the region.

The role involves remedial works, defect resolution, and delivering high-quality customer service to homeowners after completion of new homes, with a focus on first-time completion and safety standards.