Field Collections Pro – Flexible 4-Day Week

Midland Credit Management, an Encore Capital Group Company; Woking; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Bonus scheme

Car allowance

Induction programme

Health plan

EAP

Team events

Recognition awards

Job summary

Orbit is recruiting a Field Collections Agent in Woking to visit customers in their homes, addressing balances and arranging sustainable repayment solutions. You will work independently, using strong communication and empathy to resolve accounts.

The role offers a 40-hour week with flexible shifts from 8:00 to 20:00, travel between visits up to 90 minutes, and an uncapped monthly bonus. A car allowance and holidays are included.

Qualifications

• Full UK driving licence (with access to own vehicle)
• Ability to work independently in the field
• Strong communication and problem-solving skills
• Customer-focused, empathetic approach

Responsibilities

• Visit customers to discuss outstanding arrears and available payment options.
• Manage both regulated and non-regulated accounts.
• Process payments and arrange suitable repayment plans.
• Reconnect customers with relevant client services and support.
• Explain potential consequences of continued non-payment.
• Update account outcomes in real time using an Orbit-issued iPad.

Skills

Full UK driving licence

Field-based

Communication skills

Customer service

Job description

Orbit is recruiting a Field Collections Agent in Woking to visit customers in their homes, addressing balances and arranging sustainable repayment solutions. You will work independently, using strong communication and empathy to resolve accounts.

The role offers a 40-hour week with flexible shifts from 8:00 to 20:00, travel between visits up to 90 minutes, and an uncapped monthly bonus. A car allowance and holidays are included.