Field Collections Agent

Midland Credit Management, an Encore Capital Group Company; Swansea; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped bonuses

Induction programme

Ongoing training

Medicash & EAP

Job summary

Orbit Credit Services is seeking a Field Collections Agent based in Swansea to visit customers at their homes and help them find a way forward with their finances. You will listen with empathy, discuss options, and set up clear repayment plans.

The role requires a full UK driving licence, access to a vehicle, and the ability to work independently on a flexible schedule. A comprehensive induction and ongoing training are provided.

Qualifications

• Full UK driving licence and access to a vehicle.
• Able to work independently and visit customers in their homes.
• Willing to engage with clients face-to-face and discuss repayment options.
• Willing to undergo basic credit and background checks.

Responsibilities

• Visit customers to resolve arrears and discuss payment options.
• Handle accounts for regulated and non-regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with services.
• Educate customers about consequences of non-payment.
• Update account outcomes in real time using an Orbit-supplied iPad.

Skills

Tech-savvy

Independent worker

Face-to-face customer engagement

Interpersonal skills

Tools

iPad

Job description

** Start date 12th October 2026**

Location:

Within a 90-minute travel radius of your home (applicants must reside within Swansea)

Salary:

From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Earnings Potential:

Up to £35,765 per year (inclusive of car allowance)

Hours:

Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?

• Prefer working independently, outdoors, and engaging with people face-to-face?

• Value flexibility and autonomy in your schedule?

If that sounds like you Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options

• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits

• Accept payments, set up repayment plans, and re-engage customers with client services

• Educate customers about the potential consequences of non-payment

• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday-Friday visiting times are between8am-8pm

• A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)

• Fuel card for business use

• Referral Bonus Scheme

• Uncapped monthly bonuses (Up to £400)

• Comprehensive 5-week induction programme

• Ongoing training and professional development

• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record

• No CCJs, IVAs, or bankruptcies in the last 6 years

• Full driving licence (max 6 points), own car, and will require business insurance

• Tech-savvy and comfortable working independently

**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.