Field Collections Agent

Midland Credit Management, an Encore Capital Group Company; Newport; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

31 days holiday

Fuel card

Referral bonus

Uncapped monthly bonuses

Induction programme

Training & development

Medicash

Employee Assistance

Job summary

Orbit Credit Services in Newport is seeking a Field Collections Agent to meet customers at their homes and help them explore practical ways to manage their finances.

You’ll handle arrears, set up repayment plans, and explain consequences of non-payment, using an Orbit-supplied iPad to update records. The role requires a full UK driving licence, access to a vehicle, and the ability to work independently with flexible shifts.

Qualifications

• Full UK driving licence required.
• Comfortable meeting customers face-to-face in their homes.
• Ability to work independently with flexibility.

Responsibilities

• Visit customers to discuss arrears and payment options.
• Manage accounts for regulated and non-regulated clients; include reconnection visits.
• Accept payments, set up repayment plans, and re-engage customers with client services.
• Explain consequences of non-payment and use Orbit-supplied iPad to update records.

Skills

Driving license

Face-to-face work

Independent work

Job description

** Start date 12th October 2026**

Location: Within a 90-minute travel radius of your home (applicants must reside within Newport)

Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• Monday-Friday visiting times are between8am-8pm
• A number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (up to £400)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.