Field Care Supervisor - Tech-Enabled Home Care Leader

Cera Care Ltd; Basildon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Employee benefits platform

Employee Assistance Programme

Mobile tech

Pension scheme

DBS/PVG paid

Free uniform

Rewards program

Job summary

Cera Care Ltd is seeking a Field Care Supervisor to represent the company in the community, delivering hands-on support and ensuring high-quality care. You will introduce new packages, build care plans and assess clients, while shadowing carers to monitor service delivery and meet company standards.

You will split time between fieldwork (75–95%) and office tasks (25–5%), covering Thursday to Monday, with every 8th weekend off.

Qualifications

• Experience in frontline care supervision and quality assurance.
• Knowledge of safeguarding, care standards and regulatory requirements.
• Ability to plan and review care plans and coordinate with carers.

Responsibilities

• Supervise carers on an ongoing basis.
• Ensure customers' requirements are met and care is delivered safely.
• Ensure the team is skilled and able to provide high quality care.
• Complete meet & greet for new packages and orientate families.
• Maintain local knowledge of the service area.
• Create, review and update care plans and reviews.
• Audit MAR charts and Log books for accuracy.
• Conduct carer spot checks and field supervisions.
• Support with compliance through carer interviews.
• Attend provider meetings and support business opportunities.
• Be hands-on with carers and take part in out-of-hours on-call.
• Engage in team meetings and drive quality across services.

Skills

Field work

Care knowledge

Organisation

Customer service

Education

NVQ desirable

Job description

Cera Care Ltd is seeking a Field Care Supervisor to represent the company in the community, delivering hands-on support and ensuring high-quality care. You will introduce new packages, build care plans and assess clients, while shadowing carers to monitor service delivery and meet company standards.

You will split time between fieldwork (75–95%) and office tasks (25–5%), covering Thursday to Monday, with every 8th weekend off.