Field Care Supervisor: Lead & Mentor Home Care Team

Caremark; Coventry; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Paid Holiday

Pension scheme

Shifts allocated in advance

Full induction and ongoing free培训

Free uniform & PPE

Blue Light Card

Career progression

Job summary

Caremark Coventry is seeking a Field Care Supervisor to support customers in Coventry, Nuneaton and Bedworth with high-quality in-home care. You will mentor Care Assistants, conduct assessments and quality visits, and help maintain excellent care standards across the community.

You will build strong relationships with customers, families, and healthcare professionals, coordinating care plans and visits. A full UK driving licence is required, and we provide full induction and ongoing free

Qualifications

• Caring, kind and sensitive nature.
• Reliable, organised and self-motivated with a proactive approach.
• Flexible and adaptable to changing needs.
• Full UK driving licence is required.

Responsibilities

• Conduct customer assessments, risk assessments and reviews to ensure care remains safe, effective and person-centered.
• Introduce Care Assistants to new customers and oversee the successful start of care packages.
• Carry out spot checks, observations and quality assurance visits to monitor service standards.
• Supervise, lead and mentor Care Assistants in the community, providing guidance and coaching where required.
• Deliver practical inductions, competency assessments and in-community training for new and existing Care Assistants.
• Identify training and development needs and support ongoing professional development.
• Work closely with the Care Coordinator to ensure care visits are covered and continuity of care is maintained.
• Monitor customer satisfaction and wellbeing, addressing concerns and escalating issues appropriately.
• Ensure care plans, risk assessments and documentation are accurate, up to date and compliant with company policies and regulatory requirements.
• Promote safeguarding, dignity, independence and person-centered care at all times.
• Participate in the on-call rota and provide emergency support outside normal working hours as required.
• Maintain effective communication with customers, families, healthcare professionals and colleagues.
• Complete reports, audits and administrative tasks accurately and within required timescales.

Skills

Caring nature

Reliable & organized

Flexible

Good communication

High standards of care

Driving licence (UK)

Experience welcome but not essential

Job description

Caremark Coventry is seeking a Field Care Supervisor to support customers in Coventry, Nuneaton and Bedworth with high-quality in-home care. You will mentor Care Assistants, conduct assessments and quality visits, and help maintain excellent care standards across the community.

You will build strong relationships with customers, families, and healthcare professionals, coordinating care plans and visits. A full UK driving licence is required, and we provide full induction and ongoing free