Field-Based Water Metering Technician – Solve Meters & Help Customers

Thames Water Ltd; Gran Bretaña; Híbrido; GBP 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Generous pension through AON

Performance-related pay

Health & wellbeing benefits

Cycle to Work

Life assurance

Descripción de la vacante

Thames Water is seeking a proactive Customer Service Technician to join our Smart Water Metering team in a field-based role. You will investigate and resolve meter issues, carry out installations and replacements, and help customers understand and manage their water usage.

In this role you’ll work with customers, delivery partners and the Smart Meter Operations Centre to improve service performance, maintain high standards, and support environmental goals through smarter water use and reduced

Formación

• NVQ Level 2 Plumbing or equivalent practical experience.
• Strong problem-solving skills and the ability to analyse information and produce reports.
• Excellent communication and stakeholder management skills.
• A customer-first mindset with experience delivering great customer service.
• High attention to detail and a strong focus on quality, compliance and safety.
• Good IT skills and experience using business systems.

Responsabilidades

• Carrying out Health & Safety, compliance and quality audits across metering activities.
• Investigating and resolving smart meter issues, including connectivity, stale and zero-read meters.
• Installing and replacing meters to ensure reliable service for customers.
• Visiting customers to resolve complaints, escalations and service-related issues.
• Producing audit and performance reports, identifying trends and opportunities for improvement.
• Helping customers save water and money through water-efficiency advice and simple fixes.
• Working collaboratively with internal teams and delivery partners to drive continuous improvement and excellent customer outcomes.

Conocimientos

Problem solving

Customer service

Communication

Stakeholder management

Health & safety

Lone working

Educación

NVQ Level 2 Plumbing

Herramientas

Safeguard

Sphera

Descripción del empleo

Thames Water is seeking a proactive Customer Service Technician to join our Smart Water Metering team in a field-based role. You will investigate and resolve meter issues, carry out installations and replacements, and help customers understand and manage their water usage.

In this role you’ll work with customers, delivery partners and the Smart Meter Operations Centre to improve service performance, maintain high standards, and support environmental goals through smarter water use and reduced