Field-Based Smart Water Meter Technician

Pertemps Thames Water; Slough; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

24 days holiday per year (increasing 2

Generous Pension Scheme through AON

Performance-related pay plan

Employee benefits package (health, 1e8

Job summary

Pertemps Thames Water in Slough is seeking a full-time Customer Service Technician to join the Smart Water Metering team. The role involves investigating and resolving meter issues, installing and replacing meters, and helping customers understand and manage their water usage.

With a starting salary of £35,265 rising to £45,000, the job requires an NVQ Level 2 in Plumbing (or equivalent) and strong problem-solving, communication and customer-service skills.

Qualifications

• NVQ Level 2 in Plumbing (or equivalent practical experience).
• Strong problem-solving ability and commitment to excellent customer care.
• Excellent communication and stakeholder management skills.
• Customer-first mindset with high attention to detail and safety.
• Good IT skills and experience using business systems.
• Experience within utilities or a field-based role.

Responsibilities

• Carrying out Health & Safety, compliance and quality audits across metering activities.
• Investigating and resolving smart meter issues, including connectivity, stale and zero-read meters.
• Installing and replacing meters to ensure reliable service for customers.
• Visiting customers to resolve complaints, escalations and service-related issues.
• Producing audit and performance reports, identifying trends and opportunities for improvement.
• Helping customers save water and money through water-efficiency advice and simple fixes.
• Working collaboratively with internal teams and delivery partners to drive continuous improvement and excellent customer outcomes.

Skills

Strong problem-solving ability

Excellent customer care

Strong communication and stakeholder

Customer-first mindset

Attention to detail and safety

IT skills / business systems

Experience in utilities or field-based

Education

NVQ Level 2 in Plumbing (or equivalent practical experience)

Job description

Pertemps Thames Water in Slough is seeking a full-time Customer Service Technician to join the Smart Water Metering team. The role involves investigating and resolving meter issues, installing and replacing meters, and helping customers understand and manage their water usage.

With a starting salary of £35,265 rising to £45,000, the job requires an NVQ Level 2 in Plumbing (or equivalent) and strong problem-solving, communication and customer-service skills.