Field-Based Smart Metering Technician (Customer Service)

Pertemps; Slough; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Generous pension scheme

Performance-related pay

Health and wellbeing benefits

Cycle to Work

Job summary

Thames Water, the UK’s largest water and wastewater company, is seeking a Customer Service Technician for the Smart Water Metering team. This field-based role involves investigating meter issues, installing and replacing meters, and helping customers understand and manage their water usage.

You’ll work with customers, delivery partners and the Metering Operations Centre to improve service performance, uphold quality standards and support environmental commitments through smarter water use and

Qualifications

• Experience working within a team-focused operational environment.
• Strong problem-solving skills and the ability to analyse information and produce reports.
• Excellent communication and stakeholder management skills.
• Customer-first mindset with experience delivering great customer service.
• High attention to detail and a strong focus on quality, compliance and safety.
• Good IT skills and experience using business systems.
• Experience within the utilities sector or a similar field-based role.

Responsibilities

• Carrying out Health & Safety, compliance and quality audits across metering activities.
• Investigating and resolving smart meter issues, including connectivity, stale and zero-read meters.
• Installing and replacing meters to ensure reliable service for customers.
• Visiting customers to resolve complaints, escalations and service-related issues.
• Producing audit and performance reports, identifying trends and opportunities for improvement.
• Helping customers save water and money through water-efficiency advice and simple fixes.
• Working collaboratively with internal teams and delivery partners to drive continuous improvement and excellent customer outcomes.

Skills

Problem solving

Communication

Customer service

Attention to detail

IT skills

Utilities sector experience

Education

NVQ Level 2 Plumbing (or equivalent practical experience)

Tools

Safeguard

Sphera

Job description

Thames Water, the UK’s largest water and wastewater company, is seeking a Customer Service Technician for the Smart Water Metering team. This field-based role involves investigating meter issues, installing and replacing meters, and helping customers understand and manage their water usage.

You’ll work with customers, delivery partners and the Metering Operations Centre to improve service performance, uphold quality standards and support environmental commitments through smarter water use and