Field-Based Smart Water Meter Technician

Thames Water Utilities Limited; United Kingdom; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Pension Scheme

Holiday entitlement (24 days + 4-5 for

Health and wellbeing benefits

Job summary

Thames Water is seeking a proactive Customer Service Technician to join the Smart Water Metering team in a field-based role. You will investigate and resolve meter issues, install and replace meters, and help customers understand and manage their water usage.

You will work with customers, delivery partners and the Operations Centre to improve service, maintain high standards and support environmental commitments through smarter water use and reduced leakage.

Qualifications

• NVQ Level 2 Plumbing or equivalent practical experience.
• Experience in meters/field-based role and delivering customer service.
• Strong problem-solving and reporting skills.

Responsibilities

• Carrying out Health & Safety, compliance and quality audits across metering activities.
• Investigating and resolving smart meter issues, including connectivity, stale and zero-read meters.
• Installing and replacing meters to ensure reliable service for customers.
• Visiting customers to resolve complaints, escalations and service-related issues.
• Producing audit and performance reports, identifying trends and opportunities for improvement.
• Helping customers save water and money through water-efficiency advice and simple fixes.
• Working collaboratively with internal teams and delivery partners to drive continuous improvement and excellent customer outcomes.

Skills

Problem-solving

Communication skills

Stakeholder management

Customer service focus

Attention to detail

IT skills

Education

NVQ Level 2 Plumbing

Tools

Safeguard

Sphera

Job description

Thames Water is seeking a proactive Customer Service Technician to join the Smart Water Metering team in a field-based role. You will investigate and resolve meter issues, install and replace meters, and help customers understand and manage their water usage.

You will work with customers, delivery partners and the Operations Centre to improve service, maintain high standards and support environmental commitments through smarter water use and reduced leakage.