Field-Based Supported Housing Specialist (Merseyside)

Onward Homes; West Kirby; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Pension scheme (matched up to 10%)

30+ days annual leave

Life/health cash plan

Learning for life scheme

Flexible working environment

Job summary

Onward Homes seeks a Supported Housing Specialist to join the Operations team in the Merseyside area on a 12-month fixed-term contract. You will deliver a specialist housing service across the organisation, collaborating with managing agents and neighbourhoods to ensure high customer service levels.

A full UK driving licence is essential as the role requires regular travel across Knowsley, St Helens and Sefton.

Qualifications

• Experience in a supported housing environment with vulnerable customers.
• Experience delivering housing management and compliance functions.
• Knowledge of regulatory requirements in a supported housing context.
• Deliver first-class service to customers.
• Experience working with local authorities, commissioning teams and partner agents.
• Experience meeting KPI and neighbourhood metrics monthly.
• IT skills: MS Office to an intermediate level.
• Awareness of matrix management concepts is desirable.

Responsibilities

• Deliver the supported housing service, managing agents, compliance and risk for schemes.
• Provide tailored housing management services to customers and schemes.
• Be visible across housing schemes and handle customer issues professionally.
• Ensure housing management duties and safety responsibilities are fulfilled by agents.
• Develop partnerships with authorities and providers to support housing outcomes.
• Contribute to neighbourhood plans and meet monthly targets.
• Manage voids, lettings, rent arrears, and compliance inspections across schemes.
• Engage with customers to ensure their voices are heard and advocate for them.

Skills

Supported housing

Housing management

Regulatory requirements

Customer service

Partnership working

KPI tracking

Microsoft Office

Matrix management

Education

GCSE or equivalent

Housing qualification/experience

Tools

Microsoft Office

Job description

Onward Homes seeks a Supported Housing Specialist to join the Operations team in the Merseyside area on a 12-month fixed-term contract. You will deliver a specialist housing service across the organisation, collaborating with managing agents and neighbourhoods to ensure high customer service levels.

A full UK driving licence is essential as the role requires regular travel across Knowsley, St Helens and Sefton.