Supported Housing Specialist

Onward; Liverpool; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Flexible working arrangements

Pension scheme (matched contributions

Salary Finance options

Simply Health cash plan

Job summary

Onward is seeking a Supported Housing Specialist to join the Operations team in the Merseyside area on a 12-month fixed-term contract. The role delivers a specialist service across trusted schemes, with a salary of £37,250 per annum and 40 days' paid holiday, including bank holidays.

A full UK driving licence is essential for regular travel across Knowsley, St Helens and Sefton. You will develop independent living skills, sustain tenancies and coordinate with managing agents, while benefiting

Qualifications

• Experience in a supported housing environment with vulnerable customers.
• Experience delivering housing management and compliance functions.
• Knowledge of regulatory requirements in supported housing context.
• Experience delivering first-class service to customers.
• Experience in partnership working with local authorities, commissioning teams, and funding providers.
• Experience meeting KPIs and neighbourhood metrics.

Responsibilities

• Be accountable for the supported housing service, ensuring compliance and risk management.
• Deliver bespoke housing services tailored to each customer and scheme.
• Collaborate with neighbourhoods and managing agents on tenancy and housing issues.
• Provide tenancy management including voids, lettings, rent arrears, and inspections.

Skills

Strong communication

Safeguarding awareness

Casework ability

Driving licence

Education

GCSE or equivalent

Housing qualification / experience

Tools

Microsoft Office

Job description

This full-time Supported Housing Specialist role in Liverpool with Onward carries a salary of £37,250 and offers 40 days' paid holiday annually, including bank holidays. The successful candidate will deliver practical support to people living in supported accommodation, helping them sustain tenancies, develop independent living skills and access wider services. Strong communication, safeguarding awareness and casework ability are essential, alongside the confidence to work both autonomously and alongside colleagues. Benefits include flexible working arrangements, immediate pension entry with matched contributions up to 10%, Salary Finance options and a Simply Health cash plan covering dental, optical and physiotherapy care.

About the Role

We are seeking a Supported Housing Specialist to join our Operations team in the Merseyside area on a 12-month fixed-term contract. The purpose of the role is to deliver a specialist Supported Housing service to all our vulnerable customers across the organisation working collaboratively with managing agents and neighbourhoods to ensure a high level of customer service. A full UK driving licence is essential, as the role requires regular travel across Knowsley, St Helens and Sefton. This position is available as an internal secondment and offers an excellent opportunity to gain valuable experience, develop your skills, and make a meaningful contribution within a new team.

What you can expect from us

We offer a competitive salary of £37,250 per annum 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks. Salary Finance - access both short and long terms loans, plus provides access to a savings facility. Opportunity to further increase annual leave with service or though the holiday purchase scheme. Immediate entry to our Pension scheme (matched contributions up to 10%) A great flexible working environment, with a range of family friendly policies Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. Paid leave for absence including sickness, maternity, paternity, and adoption leave. Access of up to £150 annually through the ‘Learning for life’ scheme Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme. Develop your career with support and access to training and qualifications.

Key Responsibilities

• Service Delivery
  • Be accountable for the supported housing service, managing agents, compliance, and risk of individual supported housing schemes.
  • Deliver bespoke supported housing service tailored to the individual customer and scheme.
• Customer Service
  • Be accountable for all customers issues and be visible within our supported housing schemes.
  • Work with managing agents to ensure that all housing management and health and safety are dealt with in a professional manner.
  • Ensure that management agreement responsibilities are met by managing agents and Onward.
  • Deal with all customers facing issues and enquiries.
• Neighbourhood and Property Management
  • Deliver targeted supported housing services to individual schemes ensuring collaboration with neighbourhoods.
  • Ensure all voids, lettings and housing management issues are dealt with effectively taking ownership of any issues within the schemes/ projects and liaising with managing agents to ensure effective partnerships.
  • Contributing to the neighbourhood and property investment plans and work to achieve the monthly targets.
  • Provide a comprehensive tenancy management service which includes voids, lettings, allocations, rent arrears, and compliance inspections on all individual schemes.
• Customer Engagement
  • Work collaboratively to engage with supported housing customer ensuring their voice is heard.
  • Be an ambassador for our organisation and an advocate for our customers.

Skills and Experience

• Essential
  • Experience of working in a supported housing environment with experience of vulnerable customers.
  • Experience of delivering housing management and compliance functions.
  • Experience / knowledge of regulatory requirements in a supported housing context.
  • Experience of delivering a first-class service to customers.
  • Experience of partnership working, to deliver supported housing such as: local authorities, commissioning teams and partner agents, and funding providers.
  • Experience of working proactively to ensure all KPI’s and neighbourhood metrics are met each month.
  • IT skills – Microsoft Office up to an intermediate level.
• Desirable
  • Awareness of Matrix Management and how this works at a neighbourhood level.

Qualifications

• Essential
  • Educated to GCSE Level or equivalent qualification / relevant experience.
  • Relevant Housing Qualification / Experience.

About The Organisation

About Onward Onward Repairs is the in-house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer-first approach. We invest in our people and take pride in making a real difference to our communities. Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create an positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.