Field-Based Rider Onboarding Specialist

Deliveroo; Greater London; Remote; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Travel expenses covered

6-month FTC

Job summary

Deliveroo is seeking a Rider Onboarding Associate to join the UKI team. This remote role involves traveling across the UK to source and onboard riders, ensuring the marketplace has sufficient rider supply to meet demand and supporting field operations.

You’ll join the Rider Enablement team to build the marketplace foundation, requiring autonomy, strong communication, and a proactive, self-starting approach with riders and internal partners; travel is expected at various hours.

Qualifications

• Proven experience in a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider.
• A self-starter mindset with the ability to work solo, use initiative, and adapt quickly to field conditions and priorities.
• Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
• A valid UKI driving licence and willingness to travel extensively, including early mornings and late evenings, to support field operations.

Responsibilities

• Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within regional Rider Onboarding Hubs.
• Secure hyper-local supply: Target and resolve rider supply deficits in hard-to-source areas to maintain fleet consistency.
• Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
• Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate bottlenecks, and refine demand forecasting.
• Enhance the rider experience: Collaborate with Content & Engagement team to improve the rider value proposition and act as the SME for onboarding systems.

Skills

Operational capability

Autonomy and adaptability

Stakeholder communication

Logistical flexibility

Tools

G Suite

Slack

Looker

Salesforce

Job description

Deliveroo is seeking a Rider Onboarding Associate to join the UKI team. This remote role involves traveling across the UK to source and onboard riders, ensuring the marketplace has sufficient rider supply to meet demand and supporting field operations.

You’ll join the Rider Enablement team to build the marketplace foundation, requiring autonomy, strong communication, and a proactive, self-starting approach with riders and internal partners; travel is expected at various hours.