Rider Onboarding Operations Representative

Deliveroo; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Deliveroo in London is hiring for a Rider Onboarding and Compliance role. Hybrid work (3 days in office, 2 days remote) with English and French proficiency. You will own onboarding journeys, monitor pipelines, coordinate with vendors and teams, and optimise workflows to improve funnel conversion.

The role requires strong communication, process orientation, and an analytical mindset to support multiple markets while ensuring regulatory compliance and smooth rider fleets.

Qualifications

• Fluent in English and French, written and spoken.
• Strong communication across teams and vendors.
• High attention to detail and process mindset.
• Analytical mindset with ability to resolve bottlenecks.

Responsibilities

• Own the rider onboarding journey end-to-end.
• Monitor supply pacing and pipeline metrics across markets.
• Coordinate daily with external vendors and internal teams.
• Audit and optimise onboarding workflows for conversion.
• Support cross-market supply pipelines across international markets.

Skills

Fluent English

Fluent French

Clear communication

Process orientation

Analytical skills

Adaptability

Familiar with CRM tools

Tools

Salesforce

Google Sheets

Job description

Location: London, UK - Hybrid (3 days in office, 2 days remote)

Working pattern: flexible shift patterns, including a requirement to work 2 weekends every month

Language: English and French proficiency required

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
We’re looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

What You’ll Be Doing

• Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand.

• Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep recruitment targets on track.

• Coordinate daily with external vendors and internal teams to align on operational focuses, track task completion, and resolve blockers.

• Audit and optimise onboarding workflows, identifying system inefficiencies and proposing practical solutions to improve funnel conversion.

• Support cross-market supply pipelines, acting as a reliable operational expert to assist various international markets with their unique onboarding flows.

What You’ll Need to Thrive

• Fluency in written and spoken English and French

• Proven ability to communicate clearly and concisely across diverse teams, stakeholders, and external vendor partners.

• Strong process-orientation and attention to detail, with a track record of successfully managing and optimising complex workflows.

• Demonstrated analytical and problem-solving skills, with the ability to identify operational bottlenecks and propose practical solutions.

• Thrives in fast-paced, dynamic environments, showing adaptability to changing priorities and a continuous learning mindset.

• Familiarity with digital tools such as Salesforce (CRM) or Google Sheets for data tracking and reporting is an advantage.

Why Join Us?

At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.

• Make a visible impact every day

  Your work directly improves outcomes for customers, riders and restaurant partners.

• Grow through ownership

  Take responsibility for complex cases and help shape improvements to how we operate.

• Develop deep operational expertise

  Work across teams and markets to build strong regulatory and service knowledge.

• Deliver together in an inclusive culture

  Collaborative, values-driven teams that support how you work best.

We aim to create a fair interview process that lets your skills shine. Learn more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!