Senior Rider Onboarding Associate - (6 Months FTC)

Deliveroo; Greater London; À distance; GBP 42 000 - 56 000; Plein temps

Résumé du poste

Deliveroo is seeking a Senior Rider Onboarding Associate to strengthen rider onboarding in the UK and Ireland. The role is remote with field-based duties, including travel to Edinburgh, Manchester, Birmingham, Bristol, or London to build and scale onboarding hubs.

You will partner with Rider Enablement, Rider Support, Product, and Onboarding teams to deliver a 12-month expansion plan while maintaining cost efficiency and high-quality service for applicants.

Qualifications

• Operational experience in technology or delivery/logistics.
• Ability to work independently in the field and travel across UKI.
• Strong communication and stakeholder influencing skills.
• Valid UKI driving licence and access to own vehicle.

Responsabilités

• Join the Rider Enablement team as the operational backbone for rider supply in the UKI.
• Optimize onboarding hubs and expand physical onboarding spaces across UKI.
• Lead face-to-face onboarding sessions across the UKI and travel extensively for regional hubs.
• Forecast demand and manage local supply constraints with the Supply team.
• Collaborate with Rider Support, Product, and Onboarding teams to drive system enhancements.

Connaissances

Autonomy

Stakeholder management

Driving licence

Mobility

Outils

G Suite

Slack

Looker

Salesforce

Description du poste

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Senior Rider Onboarding Associate

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for a Senior Rider Onboarding Associate to join our UKI team. This is a remote, field-based Fixed Term Contract (FTC) role with operational roots in Edinburgh, Manchester, Birmingham, Bristol, or London. In this role, you’ll help us build, scale, and optimise our physical onboarding ecosystem, directly securing the rider fleet capacity needed to power our three-sided marketplace.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Rider Enablement team. This sub-team acts as the operational foundation for rider supply across the United Kingdom and Ireland, managing logistical scaling challenges to ensure the fleet meets real-time marketplace demand.

Owing to the strategic scope of this seniority level, your responsibilities are split across two core operational pillars:

Strategy, Design & Scaling

• Optimise hub performance: Evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency before, during, and after daily sessions.
• Scale the footprint: Design, operationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants.
• Drive the strategic roadmap: Architect and execute the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies.
• Cross-functional problem solving: Partner with Rider Support, Product, and broader Onboarding teams to troubleshoot live operational issues and funnel on-the-ground intelligence into long-term system enhancements.

Field Operations & Fleet Enablement

• Deliver field onboarding: Travel extensively across the UKI to lead face-to-face onboarding sessions and support localized operations within regional hubs.
• Manage local supply constraints: Target and eliminate rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models.
• Execute seasonal campaigns: Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth.

What You’ll Need to Thrive

Essential

• Sector experience: Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider.
• Autonomy and resilience: A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative.
• Stakeholder management: Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups.
• Mobility and licensing: A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late.

Nice to Have

• Technical tools: Familiarity with G Suite, Slack, Looker, and Salesforce tooling.
• Language skills: Professional proficiency in Portuguese or Arabic.

Note: This is a 6-month Fixed Term Contract (FTC) with the possibility of extension. All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!