Resident Welfare Officer

Mears Group; Liverpool; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Volunteering leave

Staff discounts

Family-friendly policies

Job summary

Mears Group is seeking a Resident Welfare Officer to support vulnerable individuals and help them avoid homelessness, guiding them toward settled accommodation. The role combines frontline support with case management, safeguarding and service delivery in Birkenhead/Liverpool.

You will manage diaries, inspect properties, raise repairs, and assist with health, finances and move‑on resources while working a 9‑month fixed‑term contract, 40 hours per week, Monday to Friday.

Qualifications

• Experience in housing, support or welfare services.
• Strong communication with clients and colleagues.
• Ability to manage conflict and challenging situations.
• Proficiency in Microsoft Office and general IT.
• Ability to work independently and use initiative.
• Knowledge of local support services and housing pathways.
• Strong safeguarding focus.
• Good time management and prioritisation.
• A full UK Driving Licence is essential.
• Empathetic, patient and resilient.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs and follow up.
• Balance admin tasks with direct support work.
• Maintain contact with service users through visits and calls.
• Assist with appointments, referrals, and move-on processes.
• Help service users find and secure accommodation.
• Arrange food parcels and access essential resources.
• Incident reporting and safeguarding where needed.
• Clean void properties to turn around.

Skills

Welfare services

Communication skills

Driving license

IT proficiency

Education

Not specified

Tools

Microsoft Office

Job description

## Resident Welfare OfficerApply: Liverpool: Full time: Posted Today: REQ0039501Annual salary: up to £29,856.80**Resident Welfare Officer****Location: Birkenhead / Liverpool – Field based****Salary up to £29,856.80 per annum plus £3,500 car allowance****Contract: Full time, Fixed term contract 9 months, 40 hours per week, Monday to Friday, 8.30am – 5pm.****Participation in a OOH rota** **About the Role**Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery. * Manage your own diary and property portfolio* Carry out property inspections* Raise work orders for repairs (including void properties) and follow up on completed work* Balance administrative responsibilities with direct support work* Maintain regular contact with service users through face-to-face visits and telephone calls* Encourage engagement with appointments and support services* Support service users with health, finances, repairs, and the move-on process* Assist with appointments and referrals, including providing fallback support where necessary* Help service users find and secure appropriate accommodation* Arrange food parcels and ensure access to essential resources* Assess individual and family needs and identify appropriate support packages to maintain independence* Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories* Incident reporting where welfare concerns occur and identify any safeguarding issues* Clean void properties to turn around**Role Criteria:*** Demonstrable experience in a similar role within housing, support, or welfare services* Strong communication skills with both clients and colleagues* Ability to manage conflict and challenging situations effectively* Proficiency in Microsoft Office and general IT competence* Ability to work independently and use your own initiative* Good understanding of local support services and housing pathways* Strong focus on safeguarding* Strong time management and ability to balance competing priorities* A full UK Driving Licence (essential for travel between properties and appointments)* Naturally supportive, trustworthy, empathetic, and patient approach* Resilience, teamwork* Strong organisational skills and attention to detail* Flexible to travel across the Northeast where required **Benefits we can offer you*** 25 days annual leave plus bank holidays* Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!* Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.* Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more* Family friendly policies **To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.*****As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.***Apply below or to discuss your application further; contact:Beth Dunford ([e-mail])If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.