Field-Based Housing Welfare Officer – Frontline Support

mearsgroup; Liverpool; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Job summary

Mears Housing Management is recruiting a Resident Welfare Officer in Liverpool/Birkenhead to support vulnerable individuals and help them move into settled accommodation. The role blends administrative tasks with hands-on support and safeguarding responsibilities, including diary management, property inspections, and coordinating referrals.

The successful candidate will balance case management with direct contact, maintain regular service-user communication, and assist with appointments.

Qualifications

• Demonstrable experience in a similar role within housing, support, or welfare services.
• Strong communication skills with both clients and colleagues.
• Ability to manage conflict and challenging situations effectively.
• Proficiency in Microsoft Office and general IT competence.
• Ability to work independently and use your own initiative.
• Good understanding of local support services and housing pathways.
• Strong focus on safeguarding.
• Strong time management and ability to balance competing priorities.
• A full UK Driving Licence (essential for travel between properties and appointments).
• Naturally supportive, trustworthy, empathetic, and patient approach.
• Resilience, teamwork.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage your own diary and property portfolio.
• Carry out property inspections.
• Raise work orders for repairs (including void properties) and follow up on completed work.
• Balance administrative responsibilities with direct support work.
• Maintain regular contact with service users through face-to-face visits and telephone calls.
• Encourage engagement with appointments and support services.
• Support service users with health, finances, repairs, and the move-on process.
• Assist with appointments and referrals, including providing fallback support where necessary.
• Help service users find and secure appropriate accommodation.
• Arrange food parcels and ensure access to essential resources.
• Assess individual and family needs and identify appropriate support packages to maintain independence.
• Contribute to a front-line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories.
• Incident reporting where welfare concerns occur and identify any safeguarding issues.
• Clean void properties to turn around.

Tools

MS Office

Job description

Mears Housing Management is recruiting a Resident Welfare Officer in Liverpool/Birkenhead to support vulnerable individuals and help them move into settled accommodation. The role blends administrative tasks with hands-on support and safeguarding responsibilities, including diary management, property inspections, and coordinating referrals.

The successful candidate will balance case management with direct contact, maintain regular service-user communication, and assist with appointments.