Resident Welfare Officer

Mears Group; Burnley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Volunteering Leave

Staff rewards

Family friendly policies

Job summary

Mears Group seeks a Resident Welfare Officer to support vulnerable individuals and prevent homelessness by providing frontline, practical and pastoral assistance. You will manage a diary, inspect properties, raise repairs, and help service users access housing resources.

Based in East Lancashire and field-based, the role requires a full UK driving licence, 40 hours per week, and a 8:30am–5pm schedule with occasional OOH coverage on a 1-in-7 basis. The package includes a £3,500 car allowance.

Qualifications

• Experience in housing, support or welfare services.
• Proficiency in MS Office and IT competence.
• Full UK Driving Licence required for travel between properties and appointments.
• Ability to work independently and use initiative.
• Strong safeguarding focus and client-centred approach.

Responsibilities

• Manage your diary and property portfolio.
• Carry out property inspections and raise work orders for repairs.
• Balance administrative duties with direct support work.
• Maintain regular contact with service users via visits and calls.
• Assist with appointments, referrals, and move-on processes.
• Help service users find suitable accommodation and access resources.

Skills

Communication skills

Conflict management

Microsoft Office

Independent working

Time management

Driving licence

Tools

Microsoft Office

Job description

Annual salary: up to £29,856.80

Resident Welfare Officer

Location: East Lancashire – Field based

Salary up to £29,856.80 per annum plus £3,500 car allowance

Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm. Expected to be on patch by 8.30am

Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday

About the Role

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.

• Manage your own diary and property portfolio
• Carry out property inspections
• Raise work orders for repairs (including void properties) and follow up on completed work
• Balance administrative responsibilities with direct support work
• Maintain regular contact with service users through face‑to‑face visits and telephone calls
• Encourage engagement with appointments and support services
• Support service users with health, finances, repairs, and the move‑on process
• Assist with appointments and referrals, including providing fallback support where necessary
• Help service users find and secure appropriate accommodation
• Arrange food parcels and ensure access to essential resources
• Assess individual and family needs and identify appropriate support packages to maintain independence
• Contribute to a front‑line team supporting vulnerable individuals, including those affected by homelessness, drug misuse, mental health challenges, trafficking, and offending histories
• Incident reporting where welfare concerns occur and identify any safeguarding issues
• Clean void properties to turn around

Role Criteria

• Demonstrable experience in a similar role within housing, support, or welfare services
• Strong communication skills with both clients and colleagues
• Ability to manage conflict and challenging situations effectively
• Proficiency in Microsoft Office and general IT competence
• Ability to work independently and use your own initiative
• Good understanding of local support services and housing pathways
• Strong focus on safeguarding
• Strong time management and ability to balance competing priorities
• A full UK Driving Licence (essential for travel between properties and appointments)
• Naturally supportive, trustworthy, empathetic, and patient approach
• Resilience, teamwork
• Strong organisational skills and attention to detail
• Flexible to travel across the Northeast where required

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.