Localities Housing Officer , Housing Management Localities 2 East

birmingham.gov.uk; Birmingham; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

Birmingham City Council is seeking a Localities Housing Officer to deliver a proactive, customer-focused housing management service across the city. You will manage a varied caseload, including tenancy issues, complaints and breaches, using prevention, early intervention and enforcement where required.

Working with residents, colleagues and external partner agencies, you’ll help resolve housing-related issues, maintain accurate records, monitor performance and contribute to service improvements

Qualifications

• Experience in housing management and tenancy-related policies.
• Ability to handle complex caseloads including breaches and complaints.
• Strong communication, organisation and problem-solving skills.

Responsibilities

• Manage complex housing management cases and tenancy breaches in line with policies.
• Investigate complaints and anti-social behaviour and take appropriate action.
• Provide advice on tenancy options, welfare benefits and income maximisation.
• Collaborate with statutory, voluntary and community organisations; participate in multi-agency meetings and safeguarding referrals.
• Engage with residents and groups to explain housing options and promote service access.
• Maintain accurate case records, monitor performance and contribute to service improvements.
• Ensure work complies with housing legislation, council policies, equality and data protection.

Skills

Housing management

Tenancy management

Communication skills

Organisational skills

Partnership working

Safeguarding awareness

Problem solving

Job description

Localities Housing Officer

Permanent

Grade C- £ £36,581 -£45,529

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

About the role

We’re looking for a customer-focused and experienced Housing Officer to deliver an effective, responsive housing management service for Birmingham City Council’s residents.

You’ll manage a varied caseload, including complex tenancy issues, complaints, escalated enquiries and breaches of tenancy. Using prevention, early intervention and enforcement approaches, you’ll work to sustain tenancies, address anti-social behaviour and ensure council homes and neighbourhoods are managed in line with relevant legislation, policies and procedures.

Working closely with residents, colleagues and external partner agencies, you’ll help resolve housing-related issues, provide practical advice and support residents to access appropriate services. You’ll also contribute to improving service delivery, maintaining accurate records and achieving positive outcomes for individuals and communities across Birmingham.

What you’ll be doing

• Manage complex housing management cases, including escalations from Neighbourhood Officers, ensuring issues are investigated thoroughly and resolved in accordance with Council policies and procedures.
• Investigate and respond to complaints, enquiries and tenancy breaches, taking appropriate action to address anti-social behaviour, potential housing fraud and other tenancy management concerns.
• Provide advice and guidance to residents on tenancy matters, housing options, welfare benefits, budgeting and income maximisation, helping them sustain their tenancies and access relevant support.
• Work collaboratively with statutory, voluntary and community organisations to resolve complex housing issues, participate in multi-agency meetings and make appropriate safeguarding referrals where required.
• Engage with residents and community groups, encouraging participation and providing clear information on housing options, including social housing, private rented accommodation, mutual exchanges and other available solutions.
• Maintain accurate case records and management information, monitor performance against agreed targets and contribute to reports, recommendations and service improvement activities.
• Ensure all work complies with relevant housing legislation, Council policies, equality and diversity requirements, data protection, safeguarding and health and safety procedures.

What we’re looking for

• Experience working within a housing management environment, with an understanding of tenancy management, relevant housing legislation and associated policies and procedures.
• Experience managing a varied caseload, including complex tenancy issues, complaints, customer enquiries and breaches of tenancy.
• Strong communication and customer service skills, with the ability to engage professionally with residents, colleagues and external stakeholders, including when dealing with sensitive or challenging situations.
• Excellent organisational and problem-solving skills, with the ability to prioritise competing demands, manage deadlines and maintain accurate case records.
• Experience of partnership working and multi-agency collaboration to resolve housing-related issues and support residents with complex needs.
• The ability to provide clear, practical advice and guidance on housing options, tenancy sustainment and relevant support services, recognising safeguarding concerns and making appropriate referrals.
• A proactive and inclusive approach, with a commitment to delivering high-quality housing services, promoting resident involvement and achieving positive outcomes for Birmingham’s communities.

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact:[e-mail]

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and PersonSpecification