Field-Based Care Operations Lead

Marva Group Ltd; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Mileage paid

Flexible hours

Job summary

Marva Group Ltd is seeking a Deputy Manager (Field Based) to support the Registered Manager in delivering safe, person-centred homecare across service areas. The role is predominantly field based with occasional office work in Birmingham, requiring flexible hours including evenings, nights and weekends.

You will oversee care packages, supervise staff, ensure quality and regulatory compliance, and use Birdie for care planning and reporting.

Qualifications

• NVQ Level 3 or above in Health & Social Care (or willingness to work towards).
• Full UK driving licence and access to a vehicle.
• PMVA (or equivalent) training.
• Experience using Birdie digital care planning system.
• Experience in a Deputy Manager, Senior, or Lead role.
• Experience with Learning Disabilities, Mental Health needs and Challenging Behaviours.
• Experience in homecare, supported living or community-based services.
• Right to work in the UK.
• Strong communication, organisational and leadership skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Undertake regular spot checks on care packages to ensure quality, compliance and person-centred practice.
• Complete field-based supervisions and support staff development.
• Monitor care delivery in line with care plans, risk assessments and CQC expectations.
• Support the safe start-up of new care packages, including staff support and on-site oversight.
• Act as a point of contact for staff queries and operational issues.
• Provide guidance and support to staff working with individuals with Learning Disabilities, Mental Health needs, and Challenging Behaviours.
• Promote best practice in line with company policies, PMVA guidance, and safeguarding principles.
• Complete accurate reports following spot checks, incidents and reviews.
• Escalate concerns and provide clear feedback to the Registered Manager.
• Work collaboratively with Clinical Leads to support complex packages.
• Support compliance with CQC regulations, including Regulation 12 (Safe Care and Treatment).

Skills

Leadership

Staff development

Communication

Risk management

Regulatory compliance

Education

NVQ Level 3 Health & Social Care

Willingness to work towards NVQ Level 4/5

Tools

Birdie

Job description

Marva Group Ltd is seeking a Deputy Manager (Field Based) to support the Registered Manager in delivering safe, person-centred homecare across service areas. The role is predominantly field based with occasional office work in Birmingham, requiring flexible hours including evenings, nights and weekends.

You will oversee care packages, supervise staff, ensure quality and regulatory compliance, and use Birdie for care planning and reporting.