Deputy Manager (Field Based)

Marva Group Ltd; Oxford; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marva Group Ltd. is seeking a Deputy Manager (Field Based) to oversee care packages, support staff and ensure person-centred, safe, high-quality homecare across service areas. The role is predominantly field-based with some office work in Birmingham.

You will conduct field supervision, monitor care delivery, and support new package starts while ensuring compliance with CQC and safeguarding standards. A full UK driving licence is essential.

Qualifications

• NVQ Level 3 or higher in Health & Social Care.
• Full UK driving licence and access to a vehicle.
• Right to work in the UK.
• Experience in deputy manager, senior or lead role.
• Experience with Birdie or digital care planning systems.
• Experience with Learning Disabilities, Mental Health and Challenging Behaviours.
• Experience in homecare, supported living or community services.
• PMVA training.

Responsibilities

• Undertake regular spot checks on care packages to ensure quality, compliance and person-centred practice.
• Complete field-based supervisions and support staff development.
• Monitor care delivery in line with care plans, risk assessments and CQC expectations.
• Support the start-up of new care packages, including staff support and on-site oversight.
• Be a point of contact for staff queries and operational issues.
• Provide guidance and support to staff working with individuals with Learning Disabilities, Mental Health needs, and Challenging Behaviours.
• Promote best practice in line with policies, PMVA guidance and safeguarding principles.
• Complete accurate reports following spot checks, incidents and reviews.
• Escalate concerns and provide clear feedback to the Registered Manager.
• Work with Clinical Leads to support complex packages and ensure CQC compliance.
• Use Birdie to review care records and staff notes; ensure timely documentation.

Skills

Driving licence

Leadership

Communication

Risk management

Person-centred care

CQC knowledge

Staff support

Education

NVQ Level 3 in Health & Social Care

Tools

Birdie

Job description

About the job Deputy Manager (Field Based)

Role Purpose

The Deputy Manager will support the Registered Manager in the safe, effective and compliant delivery of homecare services. The role is predominantly field based and involves providing direct operational oversight of care packages, supporting staff, maintaining quality standards and ensuring people we support receive person-centred, safe and effective care.

What We Offer

• Supportive management and clinical leadership
• Opportunities for professional development
• A values-led organisation focused on quality and outcomes

Hours of Work

40 hours per week, worked flexibly to meet service needs.
This role includes evenings, nights, and weekend working and is not limited to Monday–Friday office hours.

Location

Primarily field based across service areas, with occasional working from the Muve Homecare office in Birmingham.

Key Responsibilities

Operational & Quality Assurance

• Undertake regular spot checks on care packages to ensure quality, compliance and person-centred practice
• Complete field-based supervisions and support staff development
• Monitor care delivery in line with care plans, risk assessments and CQC expectations
• Support the safe start-up of new care packages, including staff support and on-site oversight
• Act as a point of contact for staff queries and operational issues
• Provide guidance and support to staff working with individuals with Learning Disabilities, Mental Health needs, and Challenging Behaviours
• Promote best practice in line with company policies, PMVA guidance, and safeguarding principles

Reporting & Governance

• Complete accurate reports following spot checks, incidents and reviews
• Escalate concerns and provide clear feedback to the Registered Manager
• Work collaboratively with Clinical Leads to support complex packages
• Support compliance with CQC regulations, including Regulation 12 (Safe Care and Treatment)

Systems & Administration

• Use digital care planning systems (e.g. Birdie) to review care records, observations, and staff notes
• Ensure timely and accurate documentation and reporting
• Proven experience supporting people with Learning Disabilities, Mental Health needs and Challenging Behaviours
• Experience working within homecare, supported living or community-based services
• Ability to work flexibly, including nights and weekends
• Full UK driving licence and access to a vehicle (mileage paid)
• Strong communication, organisational and leadership skills
• Good understanding of safeguarding, risk management and person-centred care
• Right to work in the UK
• Experience in a Deputy Manager, Senior, or Lead role
• Experience using digital care planning systems such as Birdie
• PMVA (or equivalent) training
• NVQ Level 3 or above in Health & Social Care (or willingness to work towards)