Field-Based Aftersales Leader - Yorkshire & Lincolnshire

DM Keith Ltd; Leeds; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Performance bonus

Staff discounts on vehicle purchases

Ongoing leadership training

Strategic influence within group

Job summary

D. M. Keith is seeking a new Group Aftersales Manager to join our senior leadership team. This field-based role covers Yorkshire and Lincolnshire, delivering coaching, operational leadership and performance improvements across multiple dealership sites.

You will drive consistency, customer experience and commercial performance while developing people and sharing best practices across the group. A leadership track record in automotive Aftersales is essential.

Qualifications

• Significant Aftersales leadership experience within the automotive sector.
• Proven track record of driving operational and financial performance.
• Strong understanding of service, parts and customer experience operations.
• Excellent coaching and leadership skills.
• Strong commercial awareness and business acumen.
• The confidence to challenge constructively and influence positively.
• A data-driven approach to performance improvement.
• Excellent communication and relationship-building skills.
• A willingness to travel across the Group's dealership network.

Responsibilities

• Coach, mentor and support Aftersales leadership teams across the Group.
• Develop high-performing, engaged and customer-focused departments.
• Support succession planning and talent development initiatives.
• Identify training requirements and development opportunities.
• Foster a culture of accountability, engagement and continuous improvement.
• Drive consistency of aftersales processes and standards across all dealerships.
• Support sites in achieving departmental objectives and manufacturer targets.
• Conduct regular site reviews, operational assessments and performance audits.
• Implement and monitor action plans designed to improve performance.
• Support the rollout of new technologies, systems and group initiatives.
• Analyse site performance and identify opportunities for improvement.
• Drive growth in labour sales, gross profit and overall departmental performance.
• Improve workshop productivity, efficiency and utilisation.
• Increase Vehicle Health Check performance and service retention.
• Support improvements in parts sales performance and stock management.
• Help sites maximise booking conversion, diary utilisation and customer retention.
• Champion a customer-first culture throughout the business.
• Drive improvements in customer satisfaction and NPS performance.
• Support effective management of customer concerns and escalations.
• Ensure a consistent, best-in-class customer journey across every dealership.
• Support compliance with manufacturer standards and operational requirements.
• Assist dealerships with manufacturer audits and action plans.
• Promote adherence to company policies, regulatory requirements and industry best practice.

Skills

Aftersales leadership

Coaching & leadership

Performance improvement

Customer experience

Commercial awareness

Data-driven decisions

Stakeholder management

Communication

Job description

D. M. Keith is seeking a new Group Aftersales Manager to join our senior leadership team. This field-based role covers Yorkshire and Lincolnshire, delivering coaching, operational leadership and performance improvements across multiple dealership sites.

You will drive consistency, customer experience and commercial performance while developing people and sharing best practices across the group. A leadership track record in automotive Aftersales is essential.