Group Aftersales Manager

DM Keith Ltd; Leeds; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Performance bonus

Staff discounts on vehicle purchases

Ongoing leadership training

Strategic influence within group

Job summary

D. M. Keith is seeking a new Group Aftersales Manager to join our senior leadership team. This field-based role covers Yorkshire and Lincolnshire, delivering coaching, operational leadership and performance improvements across multiple dealership sites.

You will drive consistency, customer experience and commercial performance while developing people and sharing best practices across the group. A leadership track record in automotive Aftersales is essential.

Qualifications

• Significant Aftersales leadership experience within the automotive sector.
• Proven track record of driving operational and financial performance.
• Strong understanding of service, parts and customer experience operations.
• Excellent coaching and leadership skills.
• Strong commercial awareness and business acumen.
• The confidence to challenge constructively and influence positively.
• A data-driven approach to performance improvement.
• Excellent communication and relationship-building skills.
• A willingness to travel across the Group's dealership network.

Responsibilities

• Coach, mentor and support Aftersales leadership teams across the Group.
• Develop high-performing, engaged and customer-focused departments.
• Support succession planning and talent development initiatives.
• Identify training requirements and development opportunities.
• Foster a culture of accountability, engagement and continuous improvement.
• Drive consistency of aftersales processes and standards across all dealerships.
• Support sites in achieving departmental objectives and manufacturer targets.
• Conduct regular site reviews, operational assessments and performance audits.
• Implement and monitor action plans designed to improve performance.
• Support the rollout of new technologies, systems and group initiatives.
• Analyse site performance and identify opportunities for improvement.
• Drive growth in labour sales, gross profit and overall departmental performance.
• Improve workshop productivity, efficiency and utilisation.
• Increase Vehicle Health Check performance and service retention.
• Support improvements in parts sales performance and stock management.
• Help sites maximise booking conversion, diary utilisation and customer retention.
• Champion a customer-first culture throughout the business.
• Drive improvements in customer satisfaction and NPS performance.
• Support effective management of customer concerns and escalations.
• Ensure a consistent, best-in-class customer journey across every dealership.
• Support compliance with manufacturer standards and operational requirements.
• Assist dealerships with manufacturer audits and action plans.
• Promote adherence to company policies, regulatory requirements and industry best practice.

Skills

Aftersales leadership

Coaching & leadership

Performance improvement

Customer experience

Commercial awareness

Data-driven decisions

Stakeholder management

Communication

Job description

Leeds, United Kingdom | Posted on 28/08/2026

• Salary Highly competitive- To be discussed at interview stage
• City Leeds
• Province West Yorkshire
• Country United Kingdom
• Postal Code LS10 1DY

Job Description

NEWLY CREATED POSITION

Location: Yorkshire & Surrounding Areas (Field Based Across Group Sites)

Salary: Competitive Package + Company Car + Benefits

Help Shape the Future of Aftersales at D. M. Keith

At D. M. Keith, our aftersales operation continues to go from strength to strength.

As a result of sustained growth, increasing manufacturer representation, and our continued commitment to investing in our people and customer experience, we are seeking to appoint an additional Group Aftersales Manager to join our senior leadership team.

Why This Opportunity Is Different

We are not replacing an existing position. We are creating an additional Group Aftersales Manager role because our aftersales business has grown to the point where we want to provide even greater support to our dealership teams and customers.

Working alongside our existing Group Aftersales Manager and the Group Aftersales Director, this newly created position represents a significant investment in the future of our aftersales operation.

The purpose of the role is simple: to provide additional leadership, coaching and operational support to our dealership teams, helping drive consistency, share best practice, improve performance and ultimately deliver an outstanding customer experience across every D. M. Keith location.

If you are passionate about developing people, driving operational excellence and helping teams perform at their very best, this is a rare opportunity to make a genuine impact within one of the UK's most successful family-owned automotive groups.

Why We've Created This Role

The continuing growth and success of our aftersales business has created the opportunity to further strengthen our leadership structure.

We are not replacing someone. We are investing in an additional Group Aftersales Manager because we recognise that great teams require great support.

Rather than increasing central administration, we have chosen to invest directly in operational leadership, creating a second Group Aftersales Manager position to work alongside our existing leadership team.

This additional role will enable us:

• Provide greater support to our Aftersales Managers, Service Managers and Parts Managers.
• Increase the frequency and quality of on-site coaching, development and operational reviews.
• Share best practice more effectively across the Group.
• Improve consistency in customer experience across all locations.
• Accelerate performance improvement initiatives.
• Support future growth plans and manufacturer requirements.
• Strengthen succession planning and leadership development across our Aftersales teams.

This role has been created because we believe that investing in our people is the most effective way to continue improving the experience we deliver to our customers.

About the Role

Reporting to the Group Aftersales Director and working alongside an established Group Aftersales Manager, you will play a key role in supporting dealerships across Yorkshire and Lincolnshire.

You will work closely with Dealer Principals, Aftersales Managers, Service Managers and Parts Managers to drive operational excellence, improve customer satisfaction and maximise business performance.

This is a highly visible, hands‑on role focused on developing people, supporting sites and embedding best practice across the business.

You will become a trusted advisor to our operational teams, helping identify opportunities, remove barriers to success and implement sustainable improvements that benefit both our customers and our business.

Key Responsibilities

Leadership & People Development

• Coach, mentor and support Aftersales leadership teams across the Group.
• Develop high-performing, engaged and customer-focused departments.
• Support succession planning and talent development initiatives.
• Identify training requirements and development opportunities.
• Foster a culture of accountability, engagement and continuous improvement.

Operational Excellence

• Drive consistency of aftersales processes and standards across all dealerships.
• Support sites in achieving departmental objectives and manufacturer targets.
• Conduct regular site reviews, operational assessments and performance audits.
• Implement and monitor action plans designed to improve performance.
• Support the rollout of new technologies, systems and group initiatives.

Performance Improvement

• Analyse site performance and identify opportunities for improvement.
• Drive growth in labour sales, gross profit and overall departmental performance.
• Improve workshop productivity, efficiency and utilisation.
• Increase Vehicle Health Check performance and service retention.
• Support improvements in parts sales performance and stock management.
• Help sites maximise booking conversion, diary utilisation and customer retention.

Customer Experience

• Champion a customer-first culture throughout the business.
• Drive improvements in customer satisfaction and NPS performance.
• Support effective management of customer concerns and escalations.
• Ensure a consistent, best-in-class customer journey across every dealership.
• Support compliance with manufacturer standards and operational requirements.
• Assist dealerships with manufacturer audits and action plans.
• Promote adherence to company policies, regulatory requirements and industry best practice.

About You

We are looking for an experienced automotive leader who combines operational excellence with a genuine passion for developing people.

You will have:

• Significant Aftersales leadership experience within the automotive sector.
• A proven track record of driving operational and financial performance.
• Strong understanding of service, parts and customer experience operations.
• Excellent coaching and leadership skills.
• Strong commercial awareness and business acumen.
• The confidence to challenge constructively and influence positively.
• A data-driven approach to performance improvement.
• Excellent communication and relationship-building skills.
• A willingness to travel across the Group's dealership network.

Candidates may currently be working as:

• Head of Aftersales
• Dealer Principal with a strong Aftersales background
• High-performing Service Manager seeking a broader leadership role

Why Join D. M. Keith?

For more than 60 years, D. M. Keith has built a reputation for outstanding customer service, strong family values and continuous investment in people and facilities.

We remain proudly family-owned and family-led, with ambitious plans for future growth.

Our culture is built around our values of:

Fit. Fun. Family. Fearless.

In return, we offer:

• Competitive salary and bonus package.
• Company car.
• Employee and family vehicle purchase discounts.
• Ongoing manufacturer and leadership training.
• The chance to influence strategic decision-making.
• A key leadership role within a growing and successful automotive group.

A Rare Opportunity

Opportunities to join D. M. Keith's senior aftersales leadership team are rare.

This newly created position reflects both the success of our aftersales operation and our ambitious plans for the future.

We are looking for an individual who shares our passion for customer service, people development and continuous improvement, and who wants to play a key role in shaping the next chapter of our aftersales success.

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race,ethnicity, gender, age, national origin, religion, disability or other characteristics.