Field Application Engineering Manager in Crawley, West Sussex

Energy Jobline CVL; Crawley; Hybrid; GBP 68,000 - 83,000; Full time

Job summary

Energy Jobline CVL is seeking an experienced Field Application Engineering Manager - EMEA to lead the engineering support function across the European customer base and drive growth. The role focuses on pre-sales engineering, project management and team development within a hybrid Crawley-based environment, serving sectors including Broadcast, Medical, Industrial, and Transportation.

You will collaborate across a global matrix organisation, ensuring customers receive high-quality engineering

Qualifications

• Knowledge and experience of LCD displays (Essential).
• Knowledge and experience of Human-Machine Interface (HMI) and related hardware (Essential).
• Knowledge and experience of BIOS/firmware development and application software integration.
• Knowledge and experience of embedded system design using x86 and ARM architectures and operating systems Linux, Windows 10, Android, etc.
• Customer-centric mindset and outward-facing role.
• Industry trend awareness and problem resolution.
• Excellent written, verbal and presentation skills.
• Experience with MS Project, Excel, Word, PowerPoint and project management tools.
• Degree in Electrical Engineering or equivalent qualifications.

Responsibilities

• Total customer retention by delivering excellent engineering support and innovations to re-win end-of-life customers and delight them with product engineering.
• High win rate of RFQs by providing fast, thorough pre-sales support and competitive solutions.
• Pre-sales support and product demonstrations for various applications; identify issues and propose solutions.
• Develop and manage the FAE team to maintain high standards and motivation.
• Project management, resource forecasting and engineering admin maintenance for EMEA; act as single point of contact.
• Participate in technical meetings and develop training programs for the sales team.

Skills

LCD displays

HMI

BIOS/firmware

Embedded systems (x86/ARM)

Pre-sales engineering

Project management

MS Project

Excel

Word

PowerPoint

Education

Electrical Engineering degree

Tools

MS Project

Excel

Word

PowerPoint

Job description

Field Application Engineering Manager - EMEA

Salary: Up to £75,000 base + bonus + benefits

Location: Crawley, Hybrid (3 days /week)
Full Time, Permanent

The Role

Our client is looking for an experienced Field Application Engineering Manager - EMEA to lead the engineering support function across its European customer base.

Reporting to the VP, Technology & Customer Integration - EMEA & ROW, this role is responsible for supporting existing EMEA customers across standard and custom projects, while also providing the engineering support required to win new business and drive growth across the region.

You will work across a global, complex and matrix organisation, collaborating with teams across different functions and geographies to ensure customers receive a high standard of engineering support and have the technical solutions they need.

The role covers a broad range of customer and engineering activity across sectors including Broadcast, Medical, Industrial, Test & Measurement and Transportation, with a particular focus on developing HMI solutions for applications such as Studios, TV and Radio.

As the engineering leader for EMEA, you will combine customer support, pre‑sales engineering, project management and team development, while acting as a key engineering contact for the wider business.

Key Responsibilities

• Total customer retention - Delight existing customers with support and engineering innovations to ensure that EOLs are re‑won by us and they are delighted with their experience of the client's products and engineering. This may be EOL management, new product development support or customer relationship management with engineering items
• High win rate of all RFQs - Fast and thorough response and support to the sales team to deliver competitive solutions for our customers across all of our product sets (excluding 3.0 IDS)
• Pre‑sales support - Assist customers, prospects and sales team members in understanding products and perform product demonstrations for various applications/use cases - find and notice problems and propose solutions
• Develop and Manage FAE team - Colleagues in your department as this grows to be developing quickly, inspired and motivated to hit similar high standards
• Project management, resource forecasting and engineering administrative maintenance - be the single point of engineering contact who has full grip of all engineering related items for EMEA and maintains the supporting admin such as engineering documentation
• Participate in technical meetings and prepare training programs for the sales team.

Qualifications and Experience

• Knowledge and experience of LCD displays (Essential)
• Knowledge and experience of Human-Machine Interface (HMI) and related hardware (Essential)
• Knowledge and experience of development and implementation of BIOS/firmware, and application software integration
• Knowledge and experience of development and implementation of embedded system design using x86 and ARM architectures, and related operating systems Linux, Windows 10, Android, etc.
• Embrace a customer‑centric mindset and be comfortable in an outward‑facing role
• Maintain knowledge on industry trends and resolve design issues
• Exceptional written, verbal and presentation skills
• Experience with MS Project, Microsoft Excel, Word, PowerPoint and project management tools
• Degree in Electrical Engineering, or equivalent technical qualifications