Field Application Engineer

Redline Group - Specialist Recruitment for Technology & Electronics Companies; Crawley; On-site; GBP 45,000 - 65,000; Full time

Job summary

Redline Group is seeking a Field Applications Engineer to join a specialist technology business in Crawley, West Sussex. The role is customer-facing, supporting evaluation, onboarding, integration and production readiness for embedded computing platforms.

You will troubleshoot hardware and software issues across Windows and Linux, develop integration tools and scripts, and collaborate with Software, Firmware and Product teams to improve customer experience and platform adoption.

Qualifications

• Proven experience in a customer-facing technical role.
• Strong troubleshooting across Windows and/or Linux systems.
• Experience with embedded systems or hardware/software integration.
• Programming or scripting ability (e.g., C, C++, Python).
• Familiarity with interfaces and protocols (USB, serial, TCP/IP, PCIe, GPIO).
• Excellent communication and multi-tasking across internal teams.

Responsibilities

• Work with customers through evaluation, onboarding, integration and production readiness.
• Troubleshoot hardware and software issues across platforms.
• Develop integration tools and scripts and create technical documentation.
• Collaborate with Software, Firmware, FPGA and Product teams to improve tools and experience.
• Deliver workshops and product demonstrations.

Job description

An exciting opportunity has arisen for a Field Applications Engineer to join a specialist technology business developing advanced computing platforms, software and integration solutions for demanding applications.

The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team to support customers across EMEA and other strategic markets.

This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering and product teams to improve platform adoption and customer experience.

This opportunity would suit a hands-on engineer with experience in embedded systems, industrial PCs, software development or hardware and software integration who enjoys solving technical challenges, working directly with customers and developing practical tools to improve integration processes.

Main Responsibilities of the Field Applications Engineer (Crawley, West Sussex):

• Work directly with customers throughout evaluation, onboarding, integration and production readiness
• Investigate, troubleshoot and resolve complex technical issues across hardware, operating systems and software
• Reproduce customer issues, gather technical evidence and coordinate structured escalations with Engineering and Product teams
• Deliver technical workshops, onboarding sessions and product demonstrations
• Support the configuration and troubleshooting of Windows and Linux environments on embedded computing platforms
• Assist with the creation, configuration and validation of customer-ready operating system images and reference configurations
• Support the integration of peripherals and external devices
• Advise customers on platform capabilities, system security, BIOS configuration and integration best practices
• Participate in integration testing, benchmarking and system validation
• Support the adoption of software platforms, integration layers and development tools
• Develop and maintain integration tools, scripts, utilities and example code
• Contribute to OS provisioning workflows, configuration tools and other customer enablement resources
• Collaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience
• Create and maintain technical documentation, integration guides and troubleshooting resources
• Capture recurring technical issues, integration challenges and customer feedback to support product improvements
• Support technical marketing and pre-sales activities through demonstrations and technical validation
• Contribute to knowledge management and future AI-assisted support initiatives

Requirements of the Field Applications Engineer (Crawley, West Sussex):

• Proven experience in a customer-facing technical role, such as Applications Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer or Technical Support Engineer
• Strong troubleshooting skills across Windows and/or Linux systems, including logs, drivers, services and configuration
• Experience with embedded systems, industrial PCs or hardware and software integration
• Working knowledge of software development using languages such as C, C++, C#, Rust or Python
• Ability to read, modify and create scripts, utilities or example code
• Familiarity with common interfaces and communication protocols, including USB, serial, TCP/IP, PCIe and GPIO
• Ability to investigate technical problems and communicate solutions clearly to customers and internal stakeholders
• Strong communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences
• Ability to manage multiple priorities across customers and internal teams
• Proactive approach to troubleshooting, process improvement and customer enablement

Experience within one or more of the following technology areas would be highly advantageous:

• Embedded Computing Systems
• Industrial PCs and Computing Platforms
• Windows and Linux Operating Systems
• Hardware and Software Integration
• Software Development and Scripting
• APIs and SDKs
• BIOS Configuration and System Provisioning
• USB, Serial, TCP/IP, PCIe and GPIO Interfaces
• System Integration and Validation
• Technical Documentation and Integration Tooling
• Experience within a specialist technology or regulated industry environment
• Knowledge of complex integrated systems, peripheral devices and associated communication protocols
• Experience creating operating system images, including Linux and Windows IoT
• Familiarity with graphics and game engines such as Godot, Unity, Unreal or OpenGL
• Understanding of system security, secure boot, cryptography fundamentals and platform protection
• Experience producing technical documentation, demonstrations or training materials
• Interest in automation, AI-assisted support and knowledge management systems
• Italian, Spanish or Portuguese language skills