Community Alarm Officer

Pertemps Harrow; Harrow; On-site; GBP 32,000 - 42,000; Full time

Job summary

Pertemps Recruitment Partnership is seeking a dedicated Community Alarm Officer to join the Careline Service for the London Borough of Harrow. This on-site role involves emergency response and support to elderly and vulnerable residents across the borough, including out-of-hours duties.

The post requires a valid UK driving licence, access to a car, Enhanced DBS, and flexibility to work a 24-hour rota with evenings, weekends and bank holidays.

Qualifications

• Experience of caring for others or supporting vulnerable people in a paid or voluntary capacity.
• Experience of dealing with emergencies calmly and effectively.
• Excellent communication skills with the ability to engage sensitively with elderly and vulnerable people.
• Strong written and verbal communication skills, including accurate record-keeping and clear reporting.
• Current First Aid certificate and willingness to participate in ongoing training and development.

Responsibilities

• Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable.
• Carry out planned Daily Rounds at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden.
• Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency services, and updating the Helpline Service throughout.
• Maintain accurate and detailed records of all actions taken during emergency and routine calls.
• Report defects or urgent repairs within both council and non-council premises to the relevant maintenance or helpline teams.
• In the absence of resident wardens, carry out routine fire alarm testing, smoke alarm battery replacement, programming of key fobs, and support for CCTV systems.
• Provide access for contractors and ensure buildings are secure following incidents such as break-ins.
• Relay important welfare information about clients to Care Management teams and liaise closely with resident wardens, scheme staff, and other services.
• Support Careline Control Station operations as required, including alarm installation duties and call handling backup.

Skills

Empathy / caring for others

Emergency handling

Excellent communication

Written & verbal communication

First aid certificate

Job description

Role: Community Alarm Officer
Location: Harrow Civic Hub, Forward Drive, HA3 8NT (with travel across the Borough)
Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)
Contract: Temporary - Initially 3 months, with potential for extension
Hours: 36 hours per week, including evenings, weekends and bank holidays as part of a 24-hour rota
Work Style: On-site / Mobile working
Rate: £17.26 per hour PAYE / £22.44 Umbrella

Pertemps Recruitment Partnership is seeking a dedicated and compassionate Community Alarm Officer to join the Careline Service at the London Borough of Harrow.

This is an essential front-line role providing emergency response and support to elderly and vulnerable residents across the borough, ensuring their safety and well-being out of hours.

Please note: A valid UK driving licence, access to a car, business insurance and Enhanced DBS are required for this role.

Key Responsibilities

• Provide emergency response and support to elderly and disabled residents linked to the Helpline Alarm Service when nominated keyholders are unavailable.
• Carry out planned "Daily Rounds" at sheltered housing schemes when resident wardens are off duty or absent, delivering a full support service equivalent to the resident warden.
• Attend emergency calls without delay, gaining access, summoning help, providing physical assistance where appropriate, contacting relatives, emergency services, and updating the Helpline Service throughout.
• Maintain accurate and detailed records of all actions taken during emergency and routine calls.
• Report defects or urgent repairs within both council and non-council premises to the relevant maintenance or helpline teams.
• In the absence of resident wardens, carry out routine fire alarm testing, smoke alarm battery replacement, programming of key fobs, and support for CCTV systems.
• Provide access for contractors and ensure buildings are secure following incidents such as break-ins.
• Relay important welfare information about clients to Care Management teams and liaise closely with resident wardens, scheme staff, and other services.
• Support Careline Control Station operations as required, including alarm installation duties and call handling backup.

Requirements

• Experience of caring for others or supporting vulnerable people in a paid or voluntary capacity.
• Experience of dealing with emergencies calmly and effectively.
• Excellent communication skills with the ability to engage sensitively with elderly and vulnerable people.
• Strong written and verbal communication skills, including accurate record-keeping and clear reporting.
• Current First Aid certificate and willingness to participate in ongoing training and development.
• Physically able to assist or transfer frail/disabled residents when required.
• Flexibility to work shifts as part of a 24-hour rota, including weekends and bank holidays.

About us

For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)